Imogen Hartland-Ord
Hampton
Summary
Customer-focused and people-oriented professional with experience across retail, luxury hospitality, and fashion. Skilled in delivering premium service, managing cash and stock, and creating welcoming environments aligned with brand values. Strong communicator with proven ability to build customer relationships, resolve issues calmly, and support smooth daily operations in fast-paced settings.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Fashion Retail Assistant
Wiggy Kit
06.2025 - 07.2025
- Assisted daily operations for a high-end fashion company, gaining insight into luxury retail and brand positioning.
- Supported stock management, product organisation, and client communications.
- Maintained premium presentation standards, strengthening brand awareness and customer engagement.
- Coordinated visually appealing window displays to attract potential customers.
Sales Assistant
Cook Food
Teddington & West Bridgford
09.2021 - 08.2025
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Handled up to £3,000 cash daily with complete accuracy.
- Monitored stock levels, supporting availability and seasonal sales planning.
- Collaborated with sales managers to meet target quotas.
Brand Ambassador
DOUGH
Nottingham
10.2023 - 05.2025
- Represented premium brands at national events, engaging with 100+ attendees daily.
- Collected and processed consumer data accurately, supporting client reporting.
- Communicated effectively with stakeholders to ensure professional, smooth operations.
Villa Hostess
Private Villa
St Tropez
07.2024 - 09.2024
- Delivered personalized, luxury service to families in a 7-bedroom villa, anticipating needs and ensuring exceptional guest experience.
- Planned, prepared, and served meals for up to 14 guests, accommodating diverse requirements with attention to presentation.
- Organised and hosted activities, balancing multiple priorities in a high-expectation environment.
Education
BA - Geography
University of Nottingham
09.2022 - 07.2025
A-Levels - Geography, Sociology, History
Esher College
Esher, Surrey 09.2019 - 09.2021
GCSEs -
Waldegrave School
Twickenham, Richmond upon Thames 09.2015 - 08.2019
Skills
- Communication & interpersonal skills
- Teamwork & leadership
- Adaptable & quick learner
- Multitasking & workflow management
- Conflict resolution
- Time management
- Schedule & diary management
- Documentation & data management
- Microsoft Office
- Organisation & prioritisation
- Visual merchandising
Volunteer Experience
The Real Junk Food Project, Volunteer, 2025-07, Present
- Supported a community initiative redistributing surplus food, promoting sustainability and inclusivity.
- Assisted customers in a café and food market setting, providing a welcoming and inclusive service environment.
Timeline
Fashion Retail Assistant
Wiggy Kit
06.2025 - 07.2025
Villa Hostess
Private Villa
07.2024 - 09.2024
Brand Ambassador
DOUGH
10.2023 - 05.2025
BA - Geography
University of Nottingham
09.2022 - 07.2025
Sales Assistant
Cook Food
09.2021 - 08.2025
A-Levels - Geography, Sociology, History
Esher College
09.2019 - 09.2021
GCSEs -
Waldegrave School
09.2015 - 08.2019
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