Imogen Bradley
Holbeach,Lincolnshire
Summary
I am a hardworking and self-motivated individual, with over 5 years of customer service experience, who is looking for new challenges and learning opportunities to further my career development.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Host
Toyota
Cambridge, Cambridgeshire
09.2024 - Current
- Developed strong relationships with regular customers, encouraging repeat visits.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Delivered front of house duties with warm and professional manner.
- Maintained an organised reception area for a professional business environment.
Cafe assistant
Windhaven Cafe
Thurso, Highland
04.2024 - 08.2024
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Plated and presented food following chef requirements.
- Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
Cafe assistant
Scotsdale
Horningsea, Cambridgeshire
02.2023 - 04.2024
- Maintained a calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Prepared a variety of hot and cold drinks for customers using various pieces of equipment.
Bartender
Waggon & Horses
Milton, Cambridgeshire
05.2020 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Customer sales assistant
Marks & Spencer
Cambridge, Cambridgeshire
04.2019 - 04.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm in high-stress, dynamic environment to promote service to customers and staff.
- Helped customers locate products and checked store system for merchandise at other sites.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Handled cash, credit, and debit transactions using POS systems.
Potwash
Tradazoni
Cambridge, Cambridgeshire
07.2018 - 01.2019
- Skilled at working independently and within a team.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete tasks within deadlines.
- Excelled working under pressure by staying calm and focused during busy periods.
Education
GCSEs - English,Maths,Art and Hair and Beauty (Grades 4+)
Cottenham Village College
Cottenham, Cambridgeshire 09.2013 - 05.2018
Skills
- Excellent communication
- Work well as individual
- Outgoing
- Fast-Learner
- Team player
- Organized
Timeline
Host
Toyota
09.2024 - Current
Cafe assistant
Windhaven Cafe
04.2024 - 08.2024
Cafe assistant
Scotsdale
02.2023 - 04.2024
Bartender
Waggon & Horses
05.2020 - 11.2022
Customer sales assistant
Marks & Spencer
04.2019 - 04.2020
Potwash
Tradazoni
07.2018 - 01.2019
GCSEs - English,Maths,Art and Hair and Beauty (Grades 4+)
Cottenham Village College
09.2013 - 05.2018
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