Imogen Koblar
London
Summary
A driven and dedicated Account Manager with seven years experience as a Senior Registered Nurse. Skilled in managing client relationships, driving account growth, and ensuring long-term retention. Experienced in customer on boarding, engagement, and effective collaboration across different teams. Recognised for resolving issues efficiently and maintaining strong follow-through. Exceptional time management and prioritisation abilities, with a dedication to advancing business goals through strategic planning, forward thinking and continuous improvement.
Overview
7
7
years of professional experience
Work history
Account Manager
Pharmacierge
London
2025.02 - 2025.08
- Act as the primary contact for a portfolio of high-value consultants and prescribers, overseeing all queries, meetings and check-ins, regularly attending conferences and events and ensuring the seamless delivery of our software and service to all users.
- Coordinate with prescribers, clinics, pharmacy teams, and logistics to provide an excellent service experience and ensure client retention and boost referrals.
- Proactively identify opportunities for process improvements and lead daily meetings with clients to maintain satisfaction and engagement. Pre-empt where issues may arise and efficiently and effectively communicate key information and updates as needed.
- Resolve a range of complex technical and service centred queries quickly and efficiently. Regularly liaise with the Pharmacy team to help provide clinicians and clinics with a high quality, consistent and reliable customer experience.
Senior Theatre Practitioner
HCA Healthcare UK
London
2023.11 - 2025.02
- Managed and led nursing teams within operating theatres, ensuring daily operations ran efficiently.
- Acted as a liaison between patients, consultants, and departments to facilitate high-quality, individualised care.
- Implemented workflow improvements that streamlined scheduling and reduced delays across the surgical team.
Clinical Lead - Orthopaedic Specialties
Harley Street Specialist Hospital
London
2023.03 - 2023.08
- Oversaw the full coordination of orthopaedic surgeries, ensuring equipment, implants, and teams were fully prepared.
- Managed supplier relationships, restocking processes, and invoicing to maintain readiness and cost-efficiency.
- Supported internal and external stakeholders with timely communication and hands-on assistance to deliver an exceptional experience.
Senior Registered Nurse
Guy's and St Thomas' NHS Foundation Trust
London
2022.05 - 2023.03
- Mentored junior nursing staff in operating theatre procedures.
- Ensured all surgical equipment was available and functional, troubleshooting issues in real time to maintain continuity of care.
- Assisted with procurement and inventory for surgical implants and instruments.
Registered Nurse
Royal Hobart Hospital
Hobart
2020.04 - 2022.02
- Provided direct surgical care to patients and coordinated theatre teams in the absence of senior staff.
- Maintained safety, communication, and dignity standards throughout procedures.
- Supported development of junior nurses in complex surgical environments.
Customer Support & Education Specialist
True South Surgical
Hobart
2021.03 - 2022.01
- Delivered in-theatre technical support for orthopaedic products and trained surgeons and staff on usage and procedures.
- Organised educational sessions, events, and product demonstrations to support client engagement and product adoption.
- Collaborated with sales and marketing teams to strengthen client relationships and contribute to growth goals.
Registered Nurse
Calvary Lenah Valley Hospital
Hobart
2019.02 - 2020.12
- Delivered patient-focused care in a multidisciplinary theatre team.
- Responded to surgical emergencies with composure, developing critical decision-making skills under pressure.
Graduate Registered Nurse
Calvary Adelaide Hospital
Adelaide
2019.02 - 2020.02
- Gained foundational experience in surgical nursing, clinical judgement, and patient safety.
- Identified and escalated patient risks to senior clinicians, contributing to successful patient outcomes.
Education
Postgraduate Certificate - Orthopaedic Nursing
University of Tasmania
HobartBachelor of Nursing - First-Class Honours
University of Adelaide
AdelaideTimeline
Account Manager
Pharmacierge
2025.02 - 2025.08
Senior Theatre Practitioner
HCA Healthcare UK
2023.11 - 2025.02
Clinical Lead - Orthopaedic Specialties
Harley Street Specialist Hospital
2023.03 - 2023.08
Senior Registered Nurse
Guy's and St Thomas' NHS Foundation Trust
2022.05 - 2023.03
Customer Support & Education Specialist
True South Surgical
2021.03 - 2022.01
Registered Nurse
Royal Hobart Hospital
2020.04 - 2022.02
Registered Nurse
Calvary Lenah Valley Hospital
2019.02 - 2020.12
Graduate Registered Nurse
Calvary Adelaide Hospital
2019.02 - 2020.02
Postgraduate Certificate - Orthopaedic Nursing
University of Tasmania
Bachelor of Nursing - First-Class Honours
University of Adelaide