Imogen Koblar
London
Summary
A driven and dedicated Account Manager with seven years experience as a Senior Registered Nurse. Skilled in managing client relationships, driving account growth, and ensuring long-term retention. Experienced in customer on boarding, engagement, and effective collaboration across different teams. Recognised for resolving issues efficiently and maintaining strong follow-through. Exceptional time management and prioritisation abilities, with a dedication to advancing business goals through strategic planning, forward thinking and continuous improvement.
Overview
7
7
years of professional experience
Work history
Account Manager
Pharmacierge
London
02.2025 - 08.2025
- Act as the primary contact for a portfolio of high-value consultants and prescribers, overseeing all queries, meetings and check-ins, regularly attending conferences and events and ensuring the seamless delivery of our software and service to all users.
- Coordinate with prescribers, clinics, pharmacy teams, and logistics to provide an excellent service experience and ensure client retention and boost referrals.
- Proactively identify opportunities for process improvements and lead daily meetings with clients to maintain satisfaction and engagement. Pre-empt where issues may arise and efficiently and effectively communicate key information and updates as needed.
- Resolve a range of complex technical and service centred queries quickly and efficiently. Regularly liaise with the Pharmacy team to help provide clinicians and clinics with a high quality, consistent and reliable customer experience.
Senior Theatre Practitioner
HCA Healthcare UK
London
11.2023 - 02.2025
- Managed and led nursing teams within operating theatres, ensuring daily operations ran efficiently.
- Acted as a liaison between patients, consultants, and departments to facilitate high-quality, individualised care.
- Implemented workflow improvements that streamlined scheduling and reduced delays across the surgical team.
Clinical Lead - Orthopaedic Specialties
Harley Street Specialist Hospital
London
03.2023 - 08.2023
- Oversaw the full coordination of orthopaedic surgeries, ensuring equipment, implants, and teams were fully prepared.
- Managed supplier relationships, restocking processes, and invoicing to maintain readiness and cost-efficiency.
- Supported internal and external stakeholders with timely communication and hands-on assistance to deliver an exceptional experience.
Senior Registered Nurse
Guy's and St Thomas' NHS Foundation Trust
London
05.2022 - 03.2023
- Mentored junior nursing staff in operating theatre procedures.
- Ensured all surgical equipment was available and functional, troubleshooting issues in real time to maintain continuity of care.
- Assisted with procurement and inventory for surgical implants and instruments.
Registered Nurse
Royal Hobart Hospital
Hobart
04.2020 - 02.2022
- Provided direct surgical care to patients and coordinated theatre teams in the absence of senior staff.
- Maintained safety, communication, and dignity standards throughout procedures.
- Supported development of junior nurses in complex surgical environments.
Customer Support & Education Specialist
True South Surgical
Hobart
03.2021 - 01.2022
- Delivered in-theatre technical support for orthopaedic products and trained surgeons and staff on usage and procedures.
- Organised educational sessions, events, and product demonstrations to support client engagement and product adoption.
- Collaborated with sales and marketing teams to strengthen client relationships and contribute to growth goals.
Registered Nurse
Calvary Lenah Valley Hospital
Hobart
02.2019 - 12.2020
- Delivered patient-focused care in a multidisciplinary theatre team.
- Responded to surgical emergencies with composure, developing critical decision-making skills under pressure.
Graduate Registered Nurse
Calvary Adelaide Hospital
Adelaide
02.2019 - 02.2020
- Gained foundational experience in surgical nursing, clinical judgement, and patient safety.
- Identified and escalated patient risks to senior clinicians, contributing to successful patient outcomes.
Education
Postgraduate Certificate - Orthopaedic Nursing
University of Tasmania
HobartBachelor of Nursing - First-Class Honours
University of Adelaide
AdelaideTimeline
Account Manager
Pharmacierge
02.2025 - 08.2025
Senior Theatre Practitioner
HCA Healthcare UK
11.2023 - 02.2025
Clinical Lead - Orthopaedic Specialties
Harley Street Specialist Hospital
03.2023 - 08.2023
Senior Registered Nurse
Guy's and St Thomas' NHS Foundation Trust
05.2022 - 03.2023
Customer Support & Education Specialist
True South Surgical
03.2021 - 01.2022
Registered Nurse
Royal Hobart Hospital
04.2020 - 02.2022
Registered Nurse
Calvary Lenah Valley Hospital
02.2019 - 12.2020
Graduate Registered Nurse
Calvary Adelaide Hospital
02.2019 - 02.2020
Postgraduate Certificate - Orthopaedic Nursing
University of Tasmania
Bachelor of Nursing - First-Class Honours
University of Adelaide
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