Summary
Overview
Work History
Education
Skills
Timeline
Generic

IMOGEN GASTER

Middlesborough,North Yorkshire

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Team leader

Kfc
Middlesbrough, Redcar and Cleveland
03.2024 - 06.2024
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.

Team member

Kfc
Middlesbrough, Redcar and Cleveland
06.2022 - 03.2023
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Offered exceptional customer service with strong product knowledge.
  • Prepared and packaged orders with precise presentation skills.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Upsold extras to help increase daily revenue intakes.

Team member

Domino's Pizza
Billingham, Stockton-on-Tees
05.2022 - 07.2022
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.
  • Collaborated and offered support with extra tasks to meet team goals.

Christmas sales assistant

Primark
Middlesbrough, Redcar and Cleveland
11.2021 - 12.2021
  • Worked flexibly to meet peak Christmas trading hours.
  • Memorised product range details to provide informed customer service.
  • Minimised customer wait times through fast, accurate checkout service.
  • Replenished stock proactively to maximise sales opportunities.
  • Maintained exceptional store standards through regular cleaning.

Food server

Victoria Fisheries
Leeds, West Yorkshire
08.2019 - 08.2020
  • Demonstrated safe food handling standards at all times.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.

Education

Bachelor of Science - Forensic Science

Teesside University
Middlesbrough
09.2020 - 05.2024

A-Levels -

Benton Park School
Leeds
09.2018 - 07.2020

GCSEs -

Benton Park School
Leeds
09.2016 - 07.2018

Skills

  • Team supervision
  • Employee coaching and mentorship
  • Stocking and replenishing
  • Concise time management
  • Forensic evidence collection
  • Forensic evidence analysis
  • Fingerprint collection and analysis

Timeline

Team leader

Kfc
03.2024 - 06.2024

Team member

Kfc
06.2022 - 03.2023

Team member

Domino's Pizza
05.2022 - 07.2022

Christmas sales assistant

Primark
11.2021 - 12.2021

Bachelor of Science - Forensic Science

Teesside University
09.2020 - 05.2024

Food server

Victoria Fisheries
08.2019 - 08.2020

A-Levels -

Benton Park School
09.2018 - 07.2020

GCSEs -

Benton Park School
09.2016 - 07.2018

Similar Profiles

CREATE PROFILE
IMOGEN GASTER