Immanuel Heywood
London,City of London
Summary
Im an enthusiastic individual with a strong focus on pursuing career in gas engineering, in particular heating installations. in whatever i do wether it be professionally or in day to day life, i always like to have an impact. This being said, i am motivated by the opportunity to make a difference in the energy sector by helping to make homes more energy efficient and reducing the carbon footprint
Whilst having base level knowledge knowledge in gas systems, i am am a willing learner and eager to develop skills and knowledge that i can later apply in the real-world.
i believe i will particularly excel in technical aptitude, commitment, health and safety, teamwork and individual problem-solving, as i have demonstrated these previously whilst working in logistics and particularly in customer service.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
HGV Driver
Ya Hire
London, City of London
09.2024 - Current
- Maintained safe transport of goods by adhering to all traffic laws.
- Completed necessary paperwork for each load accurately and promptly post-delivery.
- Managed heavy loads safely, adhering to weight limits and securement guidelines.
- Assisted in loading and unloading of cargo, ensuring safety and efficiency.
- Handled emergency situations calmly; carried out established accident procedures appropriately.
- Achieved timely deliveries with proficient route planning.
Private hire driver
A1 Taxis
Sheffield, South Yorkshire
09.2021 - 09.2024
- Demonstrated strong knowledge of local routes and destinations for efficient transport.
- Assisted in loading and unloading luggage from vehicles, making travel easier for clients.
- Adapted driving style in response to weather conditions, prioritising safety above all else.
- Used GPS navigation systems to avoid traffic jams for timely arrivals.
- Planned schedule to cater for busy periods.
Customer service representative
BSkyB
Sheffield, South Yorkshire
01.2011 - 09.2021
- Provided customer support, assisting with technical and billing problems.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Updated customers on special offers and promotions for increased revenue.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Logged customer communications for complete service records.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
GCSEs - Various Subjects including Maths & English
King Edwards VII Secondary School
Sheffield 09.1993 - 05.1998
B-TEC National Diploma - Construction
Sheffield College
Sheffield 09.2009 - 05.2011
Skills
- Mechanical understanding
- Load handling
- GPS navigation usage
- Hazardous materials awareness
- Driving in difficult conditions
- Health and Safety Compliance
- Hazard identification
- Multi-drop deliveries
- Professional communication
- Time-Management
- Telephone manners
- Problem-solving
- Public speaking
- Calm under pressure
- Team building
- Leadership
Timeline
HGV Driver
Ya Hire
09.2024 - Current
Private hire driver
A1 Taxis
09.2021 - 09.2024
Customer service representative
BSkyB
01.2011 - 09.2021
B-TEC National Diploma - Construction
Sheffield College
09.2009 - 05.2011
GCSEs - Various Subjects including Maths & English
King Edwards VII Secondary School
09.1993 - 05.1998