Imesha Shenali Fernando
Summary
Dynamic retail professional with a strong focus on customer satisfaction and customised sales techniques. Demonstrates exceptional sales acumen and proficiency in retail software, ensuring seamless customer database navigation and accurate cash handling. Skilled in executing promotions and discounts, managing customer relationships, and handling difficult customers with tact. Adept at visual merchandising, order processing, and understanding brand dynamics to enhance store performance. Committed to advancing career goals by leveraging expertise in retail security procedures and sales reporting to drive business success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Sales Lady
Glomark Supermarket
Colombo, Sri Lanka
2024.10 - 2025.08
- Upheld company policies whilst interacting with customers and colleagues.
- Established rapport with customers through attentive listening and communication.
- Participated in staff meetings contributing valuable insights for improvement.
- Maintained tidy sales floor to enhance shopping experience.
Sales Lady
Kandy Textiles
Wattala, Sri Lanka
2022.01 - 2024.10
- Collaborated with team members for efficient store operations.
- Handled cash transactions accurately maintaining financial integrity.
- Conducted inventory checks to ensure stock accuracy.
- Operated till systems correctly, ensuring accurate transactions.
Education
NVQ Level 1 - Customer Experience Training Course
The Knowledge Academy Sri Lanka
Sri Lanka 2017.01 - 2017.12
Diploma of Higher Education - Digital Marketing and Brand Management
Association of Accounting Technicians of Sri Lanka
Sri Lanka 2018.01 - 2019.02
Postgraduate Diploma - Marketing Management
Sri Lanka Institute of Marketing
Sri Lanka 2019.02 - 2021.03
Skills
- Customer focus
- Customised sales techniques
- Sales acumen
- Retail software proficiency
- Customer database navigation
- Cash handling
- Sales reporting
- Customer relationship management
- Promotions and discounts execution
- Retail software use
- Handling difficult customers
- Retail security procedures
- Brand understanding
- Visual merchandising
- Order processing
Languages
English
Proficient (C2)
Sinhala
Proficient (C2)
Timeline
Sales Lady
Glomark Supermarket
2024.10 - 2025.08
Sales Lady
Kandy Textiles
2022.01 - 2024.10
Postgraduate Diploma - Marketing Management
Sri Lanka Institute of Marketing
2019.02 - 2021.03
Diploma of Higher Education - Digital Marketing and Brand Management
Association of Accounting Technicians of Sri Lanka
2018.01 - 2019.02
NVQ Level 1 - Customer Experience Training Course
The Knowledge Academy Sri Lanka
2017.01 - 2017.12