Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Imane Zraidi

Workplace Experience Coordinator
Swindon

Summary

Dynamic and results-oriented professional with experience in sales, client service, and workplace coordination. Skilled in meeting sales KPIs, driving customer retention, and building relationships through upselling and consultative approaches. Proven ability to manage daily operations, collaborate cross-functionally, and support client inquiries and CRM systems. Seeking to transition into an inside sales role or similar position focused on renewals, upsells, and account expansion, leveraging strong interpersonal and organizational skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Workplace Experience Coordinator

CBRE Global Investors
Swindon
10.2024 - Current
  • As a Workplace Experience Coordinator at CBRE, supporting the Zurich insurance site in Swindon I'm dedicated to delivering outstanding customer service.
  • Owned day-to-day operations of office floors, reception, and shared spaces, ensuring a premium employee and visitor experience.
  • Provided white-glove customer service: greeting clients, managing visitor registration, issuing passes, and coordinating escorts.
  • Partnered with IT, Maintenance, and Helpdesk to proactively address workplace issues, ensuring minimal downtime.
  • Supported internal teams with onboarding, desk bookings, event coordination, and workflow support.
  • Key player in maintaining smooth operations, contributing to a productive and collaborative workplace.


Resident Experience Coordinator at Ebb and Flow

Native
Reading
07.2023 - 09.2024
  • Delivered 5-star service to long-term residents and new arrivals; handled move-ins, queries, and concerns with professionalism.
  • Developed strong relationships with residents to ensure retention and satisfaction.
  • Used internal systems to track resident needs, services, and communications demonstrating database proficiency.
  • Contributed to a team-oriented, open culture while upholding policy standards and managing expectations with tact.
  • Managed databases and information systems, maintaining accurate and accessible records.

Assistant store manager

The Fragrance Shop
Reading
07.2022 - 06.2023
  • Consistently met and exceeded daily and monthly sales KPIs, driving steady growth in overall store performance.
  • Trained and coached staff on customer engagement, product knowledge, and sales techniques.
  • Analysed sales data to identify trends and drive local initiatives aimed at increasing revenue.
  • Managed operational excellence in line with health, safety, and merchandising guidelines.
  • Regularly upsold and cross-sold products through expert-level knowledge and tailored recommendations.
  • Contributed to stock management, visual merchandising, and store presentation in line with brand standards, enhancing product visibility and customer engagement.




Team Supervisor Housing officer

SBHL staybelvedere
Reading
10.2020 - 05.2022
  • Co-managed two residential sites contracted by the Home Office, providing housing and support services to asylum seekers and refugees.
  • Oversaw resident registration, safeguarding protocols, and day-to-day site operations, ensuring the wellbeing and safety of all occupants.
  • Conducted regular risk assessments, maintained incident reports, and ensured full compliance with GDPR and safeguarding regulations.
  • Supported vulnerable individuals with housing-related needs and acted as a point of contact for issues related to accommodation, welfare, and community integration.
  • Liaised with stakeholders including Home Office representatives, local authorities, and internal departments to coordinate services and escalate complex cases.

Junior Sales Advisor

OVB holding
Brescia (ITALY)
12.2018 - 05.2019
  • Gained entry-level experience in financial product sales including credit cards, loans, insurance, and leasing solutions.
  • Learned to approach new clients through outreach and consultations, developing early skills in needs-based selling.
  • Introduced to cross-selling techniques and the importance of matching products to customer needs.
  • Received training on financial regulations and compliance in a customer-facing environment.
  • Participated in team meetings and mentorship sessions to build product knowledge and improve sales techniques.

Education

Diploma of Higher Education - Diploma in Tourism and Economy

Istituto Abba Ballini
Brescia, Italy
2014 - 2017

Skills

Customer Relationship Management

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Languages

English
Advanced (C1)
Italian
Proficient (C2)

Certification

Salesforce Case Management System Training CBRE Part of Personal Development Programme

Timeline

Salesforce Case Management System Training CBRE Part of Personal Development Programme

01-2025

Workplace Experience Coordinator

CBRE Global Investors
10.2024 - Current

Resident Experience Coordinator at Ebb and Flow

Native
07.2023 - 09.2024

Assistant store manager

The Fragrance Shop
07.2022 - 06.2023

Team Supervisor Housing officer

SBHL staybelvedere
10.2020 - 05.2022

Junior Sales Advisor

OVB holding
12.2018 - 05.2019

Diploma of Higher Education - Diploma in Tourism and Economy

Istituto Abba Ballini
2014 - 2017

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Imane Zraidi Workplace Experience Coordinator