Summary
Work history
Education
Skills
Languages
Timeline
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Imane Hmidouch

London

Summary

A highly skilled professional with expertise in communication and influencing, adept at customer support and guest assistance. Proficient in handling customer complaints with empathy and patience, while effectively collaborating within a team. Multilingual capabilities enhance the ability to connect with diverse clientele.

Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail.

Work history

Event hostess

Moroccan national office of airports
Tangier, Morocco
  • Welcomed guests upon arrival ensuring positive first impression.
  • Assisted in coordinating event logistics including seating arrangements and catering services.
  • Communicated with vendors to ensure timely delivery of materials and services.
  • Monitored event flow to guarantee adherence to schedule and guest satisfaction.
  • Managed over 400 guests and their queries.

Flight attendant

Ryanair
London, united kingdom
  • Facilitated smooth boarding and disembarking processes to ensure operational efficiency.
  • Delivered safety demonstrations and addressed passenger queries, improving flight experience.
  • Coordinated in-flight service by distributing refreshments and managing passenger needs.
  • Maintained cabin cleanliness and organisation throughout flights to uphold standards.
  • Collaborated with crew members to execute emergency protocols and maintain compliance.
  • Performed first aid procedures when necessary, ensuring passenger health and safety.
  • Managed over 200 customers per day.

Hotel receptionist

The Ark
London Canary Wharf, United kingdom
  • Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
  • Assisted guests with inquiries and provided information about hotel amenities and local attractions.
  • Coordinated reservation system, accurately processing bookings and modifications to enhance customer satisfaction.
  • Handled guest complaints with professionalism, striving to resolve issues promptly and effectively.
  • Trained new staff members on front desk operations and customer service protocols to maintain high standards.
  • Managed over 70 guests in 6 hours everyday.

Carer

Unique Personal Ltd
London, United kingdom
  • Assisted individuals with daily living activities to promote independence and dignity.
  • Developed personalised care plans based on individual needs and preferences.
  • Maintained accurate documentation of care provided to ensure compliance with standards.
  • Collaborated with healthcare professionals to enhance overall well-being of clients.
  • Managed over 3 customers per day.

Restaurant manager

Labanees grill
London, united kingdom
  • Oversaw daily operations, ensuring seamless service during peak hours.
  • Trained and mentored new staff on restaurant protocols and customer service standards.
  • Implemented inventory management procedures to sustain optimal stock levels and reduce waste.
  • Cultivated strong relationships with suppliers to guarantee timely deliveries.
  • Increased sales by 5%.
  • Managed over 60 customers per day.

Education

High school - Life and Earth science

Les Lumiers
Morocco

economics

Abdelmalik essaadi university
Morocco

Diploma of Higher Education - Customer service and first aid

CFPNC

Skills

  • Communication and influencing skills
  • Customer support & guest assistant
  • Handling customer complaints
  • Multilingual: speaks 4 languages
  • Empathy and patience
  • Teamwork oriented

Languages

English
Fluent
Arabic
Native
French
Upper intermediate
Turkish
Beginner

Timeline

Event hostess

Moroccan national office of airports

Flight attendant

Ryanair

Hotel receptionist

The Ark

Carer

Unique Personal Ltd

Restaurant manager

Labanees grill

High school - Life and Earth science

Les Lumiers

economics

Abdelmalik essaadi university

Diploma of Higher Education - Customer service and first aid

CFPNC

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Imane Hmidouch