IMANE-ANAIS MADOURI
London,ENG
Summary
As a senior front of house professional, I combine operational expertise with a focus on delivering high standard, personalised experiences in exclusive private members’ clubs. Skilled at building strong relationships and leading teams with professionalism and discretion, I excel at creating seamless and memorable experiences for members and guests alike. Speaking multiple languages has enabled me to connect with members from around the world and foster meaningful relationships across diverse backgrounds. I have also developed a wide network of industry connections, allowing me to collaborate effectively and enhance the experiences of all members and guests.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
House Host Manager
Maison Estelle
Mayfair, London
2024.09 - 2026.02
- Lead and manage a large team in front of house operations, enhancing overall member experience throughout the building.
- Oversee daily reception operations, ensuring recognition of all members and facilitating a seamless sign-in process.
- Conduct personalised tours for prospective and new members, building rapport and gaining an understanding of their interests and expectations.
- Greet all members and guests by name, ensuring a warm, professional, and memorable arrival experience.
- Manage requests regarding guest list extensions and approvals to ensure smooth operations and uphold club standards.
- Vet and assess potential members on behalf of the Membership Committee, supporting the integrity and standards of the club.
- Manage large event guest lists and operations and coordinate closely with internal teams and security to ensure smooth, well organised arrivals and exits
- Handled member complaints and sensitive issues with professionalism and discretion, achieving timely and effective resolutions.
- Oversee member billing queries and account matters, ensuring accuracy for all in house visits
- Provide an exceptional in-house member experience by maintaining strong personal recognition and delivering a consistently warm and welcoming arrival.
- Develop and maintain strong relationships with members, establishing trust and becoming a familiar and trusted presence within the club.
- Experienced in overseeing a large, high-capacity membership environment while upholding the club’s standards of discretion, hospitality, and operational excellence.
Host Host Supervisor
Maison Estelle
2024.01 - 2024.09
- Support the Host Manager in overseeing the daily operations of the club, with direct leadership of the Host team responsible for delivering an exceptional member experience throughout the building.
- Drive service standards across reception and member services, ensuring seamless sign in procedures and consistent personal recognition of members and their guests.
- Served as senior point of contact for member feedback and complaints, resolving issues efficiently while maintaining discretion and professionalism.
- Built and maintained strong, long-term relationships with members, establishing trust and serving as visible, reliable presence within club.
House Hostess
Maison Estelle
2023.09 - 2024.01
- Recognise members by name and build familiarity with their preferences to provide a tailored and attentive service.
- Delivered professional and welcoming first presence, ensuring members and guests experienced a warm and personalised arrival.
- Providing a seamless and efficient sign-in process while maintaining discretion and confidentiality.
- Maintain full knowledge of all reservations for the day, coordinating table and seating arrangements to optimise member experience.
- Finding tables and drinking spaces for walk-ins, ensuring smooth service and member satisfaction
- Manage guest list requests for members for the nightlife spaces to ensure smooth and organised arrivals.
- Conducted tours for prospective and new members, providing insights into club facilities and fostering positive impressions.
- Built strong relationships with members, becoming a trusted and familiar point of contact within the club.
Hostess
Oswald’s Members Club
2021.12 - 2023.07
- Provided front of house service as a receptionist at one of the country’s most exclusive private members’ clubs, delivering a highly personalised and discreet experience.
- Greet all members and guests by name, ensuring a warm, professional, and memorable arrival experience.
- Manage a seamless and efficient sign in process, maintaining accuracy and confidentiality at all times.
- Escort members to their designated tables, ensuring smooth coordination with the floor team.
- Maintain detailed knowledge of members’ preferences, likes, and dislikes in order to anticipate needs and provide tailored service.
- Handle all member reservations and bookings, ensuring accuracy, organisation, and clear communication across departments.
- Complete end of evening cash-up procedures, reconciling transactions accurately and responsibly.
Head Receptionist
Gaucho Charlotte Street
2017.01 - 2021.06
- Lead and managed the reception team, overseeing front-of-house operations in this new opening
- Ensure a seamless and professional guest arrival experience, maintaining efficient reservation management and table allocation during peak service periods.
- Coordinate floor plans across multiple levels to optimise covers, manage waitlists effectively, and maximise revenue while maintaining service standards.
- Oversee guest flow throughout the restaurant, working closely with management and floor staff to ensure smooth operations.
- Handle guest enquiries, special requests, and complaints with professionalism and prompt resolution.
- Managed all reservations and booking platforms, ensuring accuracy and organisation.
- Train and schedule reception staff to maintain high performance and consistency in service delivery.
- Monitor daily service performance, adjusting staffing and table planning in line with demand.
- Conduct end of day procedures and ensure accurate reporting.
- Maintain comprehensive knowledge of menus, dietary requirements, and allergens to confidently support guests
Receptionist/PA
Storm Models Agency
2015.01 - 2016.07
- Acted as the first point of contact for clients, models, and industry professionals, delivering a professional, and welcoming front of house presence.
- Manage a high volume reception desk, handling calls, emails, and enquiries efficiently and discreetly.
- Coordinate diaries and schedules for senior agents - arranging meetings, castings, and travel with precision.
- Organise and confirm castings, fittings, and bookings, ensuring clear communication between models and internal teams.
- Provided comprehensive PA support to senior agents, managing administrative tasks, correspondence, document preparation, and expense management efficiently.
- Maintained accurate records of bookings and client details, ensuring confidentiality and accessibility for team members.
- Built strong working relationships with models and clients, acting as a reliable and approachable point of contact.
- Supported daily operations of the agency in fast-paced, high-pressure environment, particularly during fashion weeks, ensuring seamless coordination and communication.
Education
BA (Hons) - Fashion Styling & Promotion
University of The Arts London (London College of Fashion)
London 2018.09 - 2021.07
References
References available upon request.
Timeline
House Host Manager
Maison Estelle
2024.09 - 2026.02
Host Host Supervisor
Maison Estelle
2024.01 - 2024.09
House Hostess
Maison Estelle
2023.09 - 2024.01
Hostess
Oswald’s Members Club
2021.12 - 2023.07
BA (Hons) - Fashion Styling & Promotion
University of The Arts London (London College of Fashion)
2018.09 - 2021.07
Head Receptionist
Gaucho Charlotte Street
2017.01 - 2021.06
Receptionist/PA
Storm Models Agency
2015.01 - 2016.07