Imana Davis
Morden
Summary
Dedicated Security Supervisor with over 5 years of experience in security operations, risk assessment, and team leadership across high-security environments, including the Department of Health and Social Care (DHSC), the US Embassy, and corporate sites. Proven ability to lead teams, implement security protocols, conduct investigations, and ensure compliance with regulatory standards. Strong skills in incident management, patrolling, customer service, and conflict resolution.
Overview
9
9
years of professional experience
Work History
Security Officer
CIS Security
The Whiteley/2 Soho Place
05.2024 - 03.2025
- Perform front-of-house duties by warmly greeting guests, opening and closing doors as they arrive and depart, and providing a seamless, 5-star customer service experience that enhances the overall impression of The Whiteley
- Conduct regular patrols and inspections to ensure compliance with security policies, protocols, and safety standards at The Whiteley
- Respond to and investigate security incidents, such as unauthorised access or breaches, and take appropriate actions to resolve them effectively
- Maintain accurate records and prepare detailed reports on security-related activities, communicating critical information to relevant parties as needed
- Provide a high level of security and protection for The Whiteley premises, personnel, and visitors, ensuring a safe environment at all times
- Implement and enforce security procedures in accordance with site-specific guidelines, conducting screenings and monitoring access points to prevent unauthorised entry
Revenue Security Officer
Carlisle Support Services
West Croydon
06.2023 - 05.2024
- Collaborate with other railway staff, including train conductors and station personnel, to coordinate ticket inspections and ensure consistent enforcement across the network
- Utilise electronic ticketing systems and handheld devices to record ticket inspections, collect data, and generate reports
- Maintain a high level of professionalism and integrity while dealing with passengers and handling sensitive situations
- Monitor and report on trends, patterns, and issues related to fare evasion and ticketing irregularities
- Assist in the development and implementation of revenue protection strategies and initiatives to minimise revenue loss and maximise fare collection
- Stay updated on relevant legislation, policies, and procedures pertaining to fare payment and revenue security in the rail industry
- Participate in training programs and continuous professional development activities to enhance knowledge and skills related to revenue security and customer service
Inbound Customer Service Advisor
Nationwide Building Society
Remote
09.2022 - 12.2022
- Provided exceptional customer service by handling incoming calls and inquiries, ensuring a positive experience for members and clients
- Accurately assessed customer needs and offered tailored solutions related to financial products and services, including accounts, loans, and mortgages
- Resolved customer complaints and issues efficiently, employing effective problem-solving skills to enhance customer satisfaction and loyalty
- Maintained up-to-date knowledge of company policies, procedures, and regulatory requirements to ensure compliance and provide accurate information
- Documented customer interactions and transactions in the system, ensuring accurate records for follow-up and reference
- Collaborated with team members to share best practices and improve overall service delivery, contributing to a positive team environment
- Participated in training sessions and continuous development initiatives to enhance product knowledge and customer service skills
Duty Operations Manager/ Security Officer
Department of Health and Social Care & United States Embassy
03.2021 - 09.2022
- Company Overview: - G4s
- Conduct regular inspections and audits to ensure compliance with security policies, protocols, and regulatory requirements
- Respond to and investigate security incidents, such as breaches, thefts, or unauthorised access, and initiate appropriate actions to resolve them
- Maintain accurate records, prepare reports, and communicate security-related information to relevant parties as necessary
- Provide a high level of security and protection for the United States Embassy premises, personnel, and visitors
- Implement and enforce security policies and procedures in accordance with embassy guidelines and diplomatic security standards
- Conduct security screenings, including physical searches, bag checks, and the operation of security screening equipment
- Monitor and control access points, ensuring only authorised individuals are allowed entry into the embassy
- Maintain surveillance systems, such as CCTV cameras and alarm systems, to detect and prevent security breaches
- Respond to security incidents, emergencies, and alarms promptly, following established protocols and coordinating with local authorities when necessary
- Conduct periodic security assessments and audits to identify vulnerabilities and recommend appropriate measures to enhance security
- - G4s
Sales Executive and Interim Manager
Virgin Active
Streatham
06.2019 - 02.2020
- Company Overview: (Leisure Facilities)
- Greeting and welcoming all potential members, completing a needs analysis to tailor facility tours appropriately
- Ability to convert self-generated leads into sales and use negotiating skills to handle objections accordingly
- Working collaboratively as part of the sales team, providing excellent customer service and building rapport
- Adhering to all company policies and procedures
- Maintaining a thorough understanding of the facilities and services offered to effectively communicate benefits to potential members
- (Leisure Facilities)
Receptionist
Places for People Leisure Centre
Balham
01.2016 - 06.2019
- Met incoming customers with a professional approach and provided knowledgeable assistance
- Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions
- Provided information to callers and drafted office emails
- Maintained reception area in a clean and tidy state to provide visitors with a positive impression of the company
- Managed appointment scheduling efficiently to ensure smooth operations
Skills
- Microsoft Word
- Office 365
Accomplishments
1st place in the Sales Advisor League - 12/01/19 (Achieved 64.8% of the clubs budget, exceeding personal target and finishing as highest performing sales agent out of 29 clubs).
Highest Performing Revenue Protection Officer for 01-09-2023-01-09-2023.
Timeline
Security Officer
CIS Security
05.2024 - 03.2025
Revenue Security Officer
Carlisle Support Services
06.2023 - 05.2024
Inbound Customer Service Advisor
Nationwide Building Society
09.2022 - 12.2022
Duty Operations Manager/ Security Officer
Department of Health and Social Care & United States Embassy
03.2021 - 09.2022
Sales Executive and Interim Manager
Virgin Active
06.2019 - 02.2020
Receptionist
Places for People Leisure Centre
01.2016 - 06.2019
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