Iman Laloui
London,Mill Hill
Summary
Experienced professional with extensive knowledge of building codes and site inspections. Proficient in construction, client liaison, budget management, and subcontractor management. Demonstrates strong problem-solving abilities, and resilience. Reliable and proactive professional with keen passion in construction administration, showcasing strong organisational and communication skills. Proficient in project coordination and document management, complemented by collaborative approach to working with diverse teams. Committed to driving operational success.
Overview
4
4
years of professional experience
Work History
Social Housing - Repairs Coordinator
Hammersmith & Fulham Council
London, Park Royal
08.2023 - 03.2025
- Coordinated with primary clients, contractors, and surveyors regarding project requirements, costs and day to day ongoing
- Constant communication via Outlook and Monday.com regarding all project updates with clients
- Conducting 100-200 phone calls per day communicating with all relevant departments.
- Effective communication between tenants and contractors ensuring high standards of work
- Conducted reports including pre and post inspection and completion reports using (Site Audit Pro)
- Managed sub-contractors and delegating works between sub-contractors and private workers
- Supervised work of contractors and subcontractors to achieve targets against deadlines and completion targets
- Onsite property inspections
- Processed invoices promptly preventing any delays in payment cycle.
- Monitored project outgoings and updated clients on progress of works confirming start and end dates.
- Liaised with clients to determine scope of work and project price
- Supervised work of contractors and subcontractors to achieve targets against deadlines and completion targets
- Delivered short-term plans and performance requirements, holding weekly progress meetings.
Client Advisor
Ten Health and Fitness
London, City of London
04.2022 - 08.2023
- Diary management and setting up meetings
- Served as the first point of contact for client queries, offering immediate assistance.
- Identified client needs with precision, enhancing product recommendation accuracy.
- Navigated challenging conversations calmly, retaining client trust during difficult circumstances.
- Built strong relationships with clients, leading to increased loyalty.
- Took ownership of complaints resolution process
Car Salesman
Auto Motors
London, Hounslow
10.2020 - 04.2022
- Assisted customers in selecting and purchasing vehicles, providing expert product knowledge and tailored recommendations.
- Conducted vehicle demonstrations and test drives to highlight features and benefits.
- Negotiated sales agreements and financing options to ensure customer satisfaction and retention.
- Maintained up-to-date knowledge of inventory, market trends, and competitor offerings.
- Built and nurtured relationships with clients to encourage repeat business and referrals.
Education
Level 3 Diploma - Sports Coaching
Stanmore College
Level 3 Diploma - Nutrition
Stanmore College
Level 3 Diploma - Personal Training and Fitness
Stanmore College
Skills
- Client liaison
- Site inspection
- Subcontractor and Project management
- Sales Expertise
- Problem Solving
- Dedicated
- Interpersonal skills
- Email and budget management
- Microsoft Office & Outlook
Languages
Arabic
Native
English
Native
Spanish
Fluent
Timeline
Social Housing - Repairs Coordinator
Hammersmith & Fulham Council
08.2023 - 03.2025
Client Advisor
Ten Health and Fitness
04.2022 - 08.2023
Car Salesman
Auto Motors
10.2020 - 04.2022
Level 3 Diploma - Sports Coaching
Stanmore College
Level 3 Diploma - Nutrition
Stanmore College
Level 3 Diploma - Personal Training and Fitness
Stanmore College
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