Iman Khan
Huddersifeld
Summary
Highly skilled professional with expertise in communication, organisation, and interpersonal skills. Demonstrates exceptional time management and task management abilities, ensuring efficient project completion. Proven track record in teamwork, leadership, and creativity, driving successful change implementation and team building initiatives. Proficient in MS Office with a strong aptitude for problem-solving and taking initiative. Committed to continuous improvement and achieving excellence in all endeavours.
Overview
2026
2026
years of professional experience
4034
4034
years of post-secondary education
Work History
Work coach
Department of Work & Pensions
Huddersfield, Kirklees
11.2024 - Current
- Delivered high quality customer service, managing diverse cases and resolving complex issues in line with welfare policies and regulations
- Analysed data and produced reports support decision-making and ensure compliance
- Communicated effectively with claimants and colleagues, explaining complex information clearly
- Working collaboratively within teams to achieve service goals, while managing multiple priorities and deadlines
- Demonstrated empathy and professionalism, supporting individuals through financial challenges
- Applied conflict resolution skills to address disputes and ensure customer satisfaction
- Increased employability with tailored coaching sessions.
- Identified barriers to employment and designed strategies for overcoming them, increasing chances of securing jobs.
- Managed and maintained varied caseloads, achieving personal performance targets.
Customer Service Support
NPOWER/E-ON
Birmingham, WEST MIDLANDS
01.2021 - 11.2024
- Raising tickets
- Ensuring customers have been answered/replied to within SLA
- Working on operating systems such as Junifer/Avaya/RTS/ECOES
- Supporting Senior Executives with daily tasks
- Supporting Customer Executives
- Ensuring an adaptable approach is used when dealing with different customer situations
- Inputting data, paying the highest level of attention to ensure accuracy and eliminating any chance for mistakes
- Provided excellent customer service to internal departments and external partners, fostering strong relationships.
Customer Service Advisor
ATS Euromaster
BIRMINGHAM, WEST MIDLANDS
01.2017 - 01.2021
- Ensuring an adaptable approach is used when dealing with different customer situations
- Inputting data, paying the highest level of attention to ensure accuracy and eliminating any chance for mistakes
- Conducting tasks within an efficient and effective manner
- Ensuring excellent customer service by responding to all calls and ensuring the appropriate measures are taken, to avoid any disruption to customers
- Taking up managerial responsibilities such as problem solving, assisting colleagues with complaints
- Training new colleagues on systems/devices
Customer Service
Nintendo
01.2017
- Captured data to analyse sale volumes, to identify realistic targets for the team
- Managed database for customer enquiries paying attention to detail paying attention to input of data
- Achieved and exceeded targets for deadlines whilst working in a competitive environment
- Built rapport with customers by engaging them in enjoyable conversations
- Conducted presentations to live medium sized audiences
- Supported new staff through product training and knowledge
Customer Representative
Microsoft (XBOX ONE)
05.2016 - 09.2016
- Utilised knowledge of company products to provide helpful guidance to customers.
- Assisted customers with product information for informed purchasing decisions.
- Adapted quickly to new software tools for improved productivity and efficiency on the job.
- Facilitated frequent communication between management and clients; ensured both parties were satisfied.
- Collaborated effectively with colleagues to handle complex cases and deliver solutions promptly.
Pharmacy dispenser
Direct Pharmacy
- Thoroughly working through products to correctly organise and dispense products
- Making sure each item was efficiently and correctly packaged
- Item organising
- Shelf arrangements
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Attended continuous professional development courses keeping abreast with latest industry trends.
Education
LLB (HONS) - Law
University of Bradford
BradfordPublic Services - Public Sector
Bournville College
Birmingham 01.2014 - 01.2017
GCSE's - English, Maths, Science, ICT, Media Studies
Ninestiles Academy
Birmingham 2009 - 01.2013
Skills
- Communication
- Organisation
- Interpersonal
- Time management
- Task management
- Teamwork
- Leadership
- Creativity
- Initiative
- MS office proficiency
- Change implementation
- Team building
- Problem-solving
Custom
- Learning to cook different types of foods
- Enjoy staying fit and healthy; I do this by going to the gym and walks.
- Socialising and taking up new hobbies such as working with new charities and helping my local community.
- Assisting my elderly neighbours with their day to day needs and grocery shopping during the Covid-19 pandemic.
Affiliations
- gym
- cooking
- reading
Languages
Urdu
Intermediate
Timeline
Work coach
Department of Work & Pensions
11.2024 - Current
Customer Service Support
NPOWER/E-ON
01.2021 - 11.2024
Customer Service Advisor
ATS Euromaster
01.2017 - 01.2021
Customer Service
Nintendo
01.2017
Customer Representative
Microsoft (XBOX ONE)
05.2016 - 09.2016
Public Services - Public Sector
Bournville College
01.2014 - 01.2017
Pharmacy dispenser
Direct Pharmacy
LLB (HONS) - Law
University of Bradford
GCSE's - English, Maths, Science, ICT, Media Studies
Ninestiles Academy
2009 - 01.2013
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