Iman Hussain
Chorley,Lancashire
Summary
As a credit controller i have learnt to become persistent and professional in pursuing resolutions with customers. I am a trustworthy and poised communicator with a talent for achieving exceptional results with tough caseloads. I can work well under pressure and constantly showcase a positive approach despite whatever situation arises.
I am known to be friendly and driven and excel in customer interaction. I demonstrate strong communication and teamwork skills, combined with a proactive approach to problem-solving. Committed to enhancing customer experiences and supporting company Values.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Kitchen chef
The White bull
Garstang, Lancashire
03.2024 - Current
- (This is my weekend Job to gain some extra cash)
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Maintained excellent health and safety standards for continued compliance.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Took ownership of escalated customer issues and followed through to resolution.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Regularly communicated with the team to maintain smooth front of house operations, minimising potential service delays.
- Handled cash and card payments with accuracy.
- Coordinated prep work, streamlined the cooking process.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
Credit controller
examworks
Horwich, Bolton
03.2023 - Current
- Resolved escalated issues efficiently, reducing potential damage to customer relationships.
- Developed strong relations with clients, fostering loyalty and trust on both ends.
- Negotiated repayment arrangements, improving cash flow in the process.
- Maintained professional client interactions whilst managing overdue payments.
- Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
- Collaborated with internal teams to ensure smooth functioning of credit control processes.
- Managed over 150 customer accounts
- Assisted in preparation of monthly reports, ensuring transparency in operations.
- Established effective payment plans to facilitate timely debt recovery.
- Liaised with sales department for achieving better client communication.
- Monitored client's credit situation closely, mitigating risks associated with late payments.
- Coordinated legal actions against defaulters to safeguard company interests.
- Contacted customers about overdue payments by phone, letter and email.
- Reviewed and submitted applications to management with recommendations.
- Completed duties to deliver on targets with accuracy and efficiency
- Dealt with clearing open payments on account whether that was refunding payments or getting the open payment allocated to the correct invoices. With this role i used a proactive approach and looked through payment details meticulously to make sure that payments are allocated correctly thus resulting in me clearing thousands of pounds on account which helps our audit checks.
- Conducted necessary investigations into the affairs of insolvent companies for increased transparency and accountability.
- Assisted in recovery proceedings, contributing to overall business sustainability.
- Employed Microsoft Excel skills to organise and manipulate large data sets.
Finance administrator
Examworks
Horwich, Bolton
03.2023 - 04.2024
- Completed ad hoc finance-related projects under tight deadlines.
- Managed petty cash transactions, ensuring accountability and proper record keeping.
- Ensured up-to-date knowledge of financial regulations through regular professional development courses.
- Reconciled monthly bank statements, improving overall financial transparency.
- Handled invoicing procedures for improved cash flow management.
- Provided administrative support to finance team, enhancing overall productivity levels.
- Safeguarded financial data with strict adherence to data security and anti-fraud requirements.
- Conducted variance analysis to identify discrepancies and implement corrective actions.
- Enhanced communication with clients by promptly answering phone calls and emails.
- Ensured timely responses with effective management of clients' emails and calls.
Business administration apprentice
HCR healthcare Ltd
Preston, Lancashire
02.2020 - 02.2023
- Processed invoices for timely payments.
- Compiled reports by gathering and analysing data.
- Handled sensitive information with discretion to maintain privacy.
- Ensured accurate record keeping for seamless auditing and compliance review.
- Supported management team by offering insights into staff costs based on payroll data.
- Updated payroll records by tracking changes in exemptions, job status, and pay rates.
- Resolved discrepancies promptly, improving overall operational accuracy and efficiency.
- Maintained full confidentiality whilst handling sensitive employee information.
- Managed timesheets, ensuring accurate reflection of employees' working hours.
- Improved customer satisfaction through prompt response to email and phone queries.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Expedited document filing system with a new, organised method.
- Interacted professionally with clients providing excellent service at all times.
- Managed front desk duties to ensure smooth operation of reception area.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
- Examined, scanned and input documents in software system.
- Opened and routed business parcels and letters.
Waitress assistant
Piccolo
Chorley, Lancashire
09.2019 - 02.2020
- Streamlined order placements with clear communication to kitchen staff.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Assisted in menu planning, contributing to variety and innovation.
- Followed health regulations whilst handling food, promoting safe practices.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Customer assistant
Morrisons
Chorley, Lancashire
09.2018 - 06.2019
- Assisted customers with product selection to ensure satisfaction.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Increased sales through suggestive selling techniques.
- Operated till systems smoothly, streamlining check-out process for customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Stocked shelves regularly for easy access to products by customers.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Ensured health and safety regulations complied within work premises at all times.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
Waitress
Bistecca
Adlington, Lancashire
04.2016 - 03.2018
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Managed table settings for enhanced dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Met special dietary requests with careful preparation and presentation of dishes.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Utilised professional communication skills to resolve customer complaints.
- Provided top-notch service to customers, improved overall dining experience.
- Advanced team efficiency by assisting in training new waitstaff members.
- Accommodated special event needs, provided customised services for parties.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Bachelor of Science - Business and management
University of Central Lancashire
Preston 10.2020 - 06.2024
A-Levels - ecenomics, Business Management and English Language
Runshaw College
Leyland 09.2018 - 07.2020
GCSEs - English language and literature, Maths, physics, biology, chemistry, Geography, R.E, P.E
St Michaels CE High school
Chorley, Lancashire 09.2013 - 06.2018
Skills
- Schedule management
- Client communication
- Database management
- Client relations
- Online and traditional marketing
- Records and database administration
- Microsoft Excel
- Data Entry
- Microsoft Office
- Attention to Detail
- Issue resolution
- Telephone etiquette
- Team player
- Cash handling
- Well-organised multitasker
- Hard-working
References
References available upon request.
Timeline
Kitchen chef
The White bull
03.2024 - Current
Credit controller
examworks
03.2023 - Current
Finance administrator
Examworks
03.2023 - 04.2024
Bachelor of Science - Business and management
University of Central Lancashire
10.2020 - 06.2024
Business administration apprentice
HCR healthcare Ltd
02.2020 - 02.2023
Waitress assistant
Piccolo
09.2019 - 02.2020
Customer assistant
Morrisons
09.2018 - 06.2019
A-Levels - ecenomics, Business Management and English Language
Runshaw College
09.2018 - 07.2020
Waitress
Bistecca
04.2016 - 03.2018
GCSEs - English language and literature, Maths, physics, biology, chemistry, Geography, R.E, P.E
St Michaels CE High school
09.2013 - 06.2018
Similar Profiles
Riley McPheeRiley McPhee
Waitress at The White Bull CafeWaitress at The White Bull Cafe
Krish SinghveeKrish Singhvee
Student Marketeer at Red BullStudent Marketeer at Red Bull
Allie PaulsonAllie Paulson
Talent Acquisition Partner (contract) at Red Bull Distribution CenterTalent Acquisition Partner (contract) at Red Bull Distribution Center
Rhys MackayRhys Mackay
Packaging Shift Manager at Budweiser Brewing GroupPackaging Shift Manager at Budweiser Brewing Group
Joe SmalleyJoe Smalley
Sales team leader at AsdaSales team leader at Asda