Iman Ali
London
Summary
Professional and welcoming with expertise in reception, guest relations, office coordination, and client services. Skilled in handling appointments, team support, and front desk operations while ensuring a smooth and professional work environment. Highly organized, adaptable, and committed to delivering top-tier service.
Overview
12
12
years of professional experience
Work History
Office Manager
Gas Studio
London
01.2021 - 02.2025
- Managed front-of-house operations, ensuring a professional and welcoming atmosphere.
- Scheduled meetings, client appointments, and team coordination.
- Built strong client relationships, increasing retention and satisfaction.
- Assisted in boosting social media engagement, improving visibility.
- Managed external supplier relationships to secure best pricing and service delivery.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Tracked inventory levels of office supplies, preventing stock shortages.
Administrator
Country Court Care
London
09.2018 - 12.2020
- Managed front desk operations, ensuring smooth guest and staff interactions.Scheduled appointments and maintained administrative records.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Assisted with staff onboarding and office coordination.Enhanced team productivity for better project completion rates through effective schedule management.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
Personal Assistant
LUCIIA
Stockholm
05.2015 - 05.2018
- Managed daily schedules, travel arrangements, and bookings.
- Coordinated meetings, events, and client communications.
- Acted as the main contact for agents, clients, and event organizers.
- Coordinated daily schedules with meticulous attention to detail.
- Assisted in project management, contributed to successful completion of crucial projects.
- Managed invoice processing tasks accurately and efficiently.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
Sales & Beauty Manager
Dufry
Stockholm
09.2012 - 04.2015
- Delivered exceptional customer service, enhancing client retention.
- Led a high-performing sales team, driving revenue growth.
- Trained and recruited staff, ensuring top-tier service.
- Oversaw daily store operations, ensuring efficiency and product presentation.
- Boosted department efficiency by streamlining operational processes.
- Fostered a positive work environment with regular team-building activities.
Education
Bachelor of Science - Sociology
University of East London
LondonSkills
- Front Desk & Office Management
- Diary & Appointment Scheduling
- Guest & Client Relations
- Administrative Support & Coordination
- Microsoft Office Trello Notion
- Performance Management
Languages
Swedish
Fluent
Timeline
Office Manager
Gas Studio
01.2021 - 02.2025
Administrator
Country Court Care
09.2018 - 12.2020
Personal Assistant
LUCIIA
05.2015 - 05.2018
Sales & Beauty Manager
Dufry
09.2012 - 04.2015
Bachelor of Science - Sociology
University of East London
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