Summary

Overview

Work history

Education

Skills

Languages

Affiliations

Custom

References

Timeline

IMAN AHMED

DERBY,DERBY

Summary

Dynamic professional with a strong foundation in team management and leadership, adept at applying knowledge to drive organisational success. Demonstrates exceptional time management and organisational skills, ensuring efficient operations and project delivery. Proficient in Microsoft Suite, with a positive attitude that enhances communication and collaboration within teams. Committed to leveraging these skills to achieve strategic goals and foster a productive work environment.

Overview

years of professional experience

2044

years of post-secondary education

Work history

NHS HEALTHCARE ADVISOR

DHU HEALTHCARE

Derby, Derbyshire

09.2024 - 01.2025

Provide advice and support to patients regarding healthcare services.
Assist patients with booking appointments and navigating the healthcare system.
Handle patient inquiries via phone, email, or in person.
Ensure accurate patient information is recorded in the system.
Collaborate with healthcare professionals to coordinate care.
Offer guidance on health-related topics and treatment options.
Maintain confidentiality and adhere to data protection guidelines.
Provide information on NHS services, procedures, and policies.
Offer reassurance and support to patients during their healthcare journey.
Assist with administrative tasks such as filing, data entry, and record keeping.

Sales Assistant

Accessorize Brands Ltd.

02.2024 - 02.2025

Actively contributed to the smooth operation of the store and consistently provided excellent customer service
Developed a solid understanding of stock management and replenishment
Assisted in the efficient organization of products and ensured shelves were always fully stocked
Engaged with customers, assisting in locating desired items and promptly resolving queries or concerns
Enhanced communication and problem-solving skills, achieving exceptional customer satisfaction
Participated in maintaining the cleanliness and tidiness of the store through regular cleaning duties
Assisted in implementing marketing activities and promotions by creating visually appealing displays and signage
Adhered to health and safety guidelines, following company policies and procedures
Worked effectively within a team, handling multiple tasks simultaneously, and adapting to fast-paced working environments

Customer Care Representative

Healthcarebia Home Healthcare

06.2023 - 01.2024

Efficiently and effectively handling customer enquiries, bookings and modifications via telephone in a professional and courteous manner
Monitoring of sales inbox and actively responding to convert leads and follow up on cold leads
Familiarization with CRM system and communication tools
In-depth knowledge and continuous learning

Remote Administrator

Kabab Rolls L.L.C

01.2019 - 01.2020

Served customers, maintained cleanliness of work areas, and performed general cleaning tasks
Managed cash transactions and processed card payments
Worked extensive weekend hours and overtime during school holidays, gaining significant experience
Developed a strong work ethic and professional demeanor through consistent hard work
Managed the restaurant's social media accounts (TikTok, Instagram, Snapchat), enhancing creative writing skills

Education

NVQ Level 1 - health and social care

DBC TRAINING

A-Levels -

Derby College - Joseph Wright Centre

04.2001 - 01.2024

GCSE's -

Kingsway Park High School

Primary Education - undefined

Cambridge Intl. School