Imad Basharat
London
Summary
Dedicated professional with strong experience in customer service, call handling and resolving enquiries in busy environments. Confident in communicating with customers, handling complaints professionally and creating positive experiences through clear, friendly service. Skilled in administration, accurate data entry and managing multiple tasks efficiently. Proven ability to solve problems, remain calm under pressure and work effectively both independently and within a team. Reliable, punctual and adaptable with a strong focus on service standards.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Placement - Call Handler / Administrator
The Firs Medical Centre
London
2026.03 - 2026.04
- Managed high volume of inbound calls, handling patient enquiries professionally, booking appointments, updating records and maintaining accurate internal systems in a fast-paced office environment.
- Built strong rapport through clear communication while liaising with doctors, pharmacists and clinical staff, handling confidential information responsibly and ensuring timely resolution of enquiries.
- Enhanced customer satisfaction by swiftly resolving queries and issues.
- Managed high volume of calls daily for prompt service delivery.
Stewarding & Delivery Support
The Event & Exhibition Partnership / EvriFlex
London
2025.02 - 2026.01
- Managed crowd control, visitor assistance, and safety compliance at large-scale events
- Executed delivery support tasks adhering to time-critical schedules and established procedures.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
Tour guide
Up at the O2
London
2024.06 - 2024.10
- Led rooftop climbs with clear safety briefings and customer engagement
- Ensured guest safety and responded calmly to emergencies or special needs
- Skilfully managed large groups whilst maintaining order and interest during tours.
- Showcased in-depth knowledge of local history for tourists' education.
- Adapted quickly to sudden changes in schedules or routes, minimising disruption to the tour plan.
Team Member
Cineworld VIP
London
2023.07 - 2024.05
- Delivered exceptional customer service in high-pressure environments, ensuring satisfaction and loyalty.
- Assisted with food preparation tasks.
Maintained cleanliness of work areas and equipment.
Supported accessibility for all customers. - Completed opening and closing checklists to create welcoming store environment.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
Sales Assistant
Vogue Furniture
London
2021.06 - 2022.12
- Managed in-store and online sales enquiries, assisting customers with product selection and completing transactions.
- Utilised excellent communication skills to provide detailed product information.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Delivered exceptional after-sales service, encouraging repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
A Levels - Economics, Psychology, Law
Leyton Sixth Form College
London 2021.09 - 2023.05
10 GCSEs - Computer Science and History
Norlington School for Boys
London 2016.09 - 2021.05
BSc - Psychology
University of Westminster
London 2023.09 -
Skills
- Customer service and complaint handling
- Call handling and telephone communication
- Administration and accurate data entry
- Clear verbal communication and interpersonal skills
- Problem solving and conflict resolution
- Cash handling, tills and payment processing
- Time management, punctuality and reliability
- Teamwork and independent working
- Professionalism under pressure and adaptability
- Calm under pressure
Certification
- First Aid at Work – Level 3
- Level 3 Certificate – Police Cadets (including First Aid)
Affiliations
- Competitive boxing
- cricket achievements
Voluntary Intern
Financial Ombudsman Service, 2020-01, Observed dispute resolution processes and internal communications, Contributed to a case study and assisted with a senior-level briefing
References
References available upon request.
Timeline
Placement - Call Handler / Administrator
The Firs Medical Centre
2026.03 - 2026.04
Stewarding & Delivery Support
The Event & Exhibition Partnership / EvriFlex
2025.02 - 2026.01
Tour guide
Up at the O2
2024.06 - 2024.10
BSc - Psychology
University of Westminster
2023.09 -
Team Member
Cineworld VIP
2023.07 - 2024.05
A Levels - Economics, Psychology, Law
Leyton Sixth Form College
2021.09 - 2023.05
Sales Assistant
Vogue Furniture
2021.06 - 2022.12
10 GCSEs - Computer Science and History
Norlington School for Boys
2016.09 - 2021.05