Imaan Rauf
Summary
I am a goal-oriented recruiting professional motivated to achieve demanding targets. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. I have experience in dealing with people in person and through technology, this has helped me become a well rounded communicator in all forms, with the ability to provide exceptional service in any circumstance.
Overview
9
9
years of professional experience
Work history
Recruitment Consultant
Hays Recruitment
London
08.2023 - Current
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Consistently hit call targets.
- Sent regular marketing emails to clients in order to proactively showcase available candidates.
- Built network of relevant clients and candidates for my desk in a niche area.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
Beauty and Fragrance Advisor
Harrods
London
02.2023 - 08.2023
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
Beauty and Fragrance Advisor
Selfridges
London
09.2022 - 02.2023
- Consistently maximised sales revenue, recommending additional and complementary products based on guest interests and items already selected for purchase.
- Provided exceptional customer service - stated in customer feedback surveys.
- Consistently hit and exceeded sales targets.
- Operated POS system efficiently.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Tracked emerging beauty trends to expand services and product offerings.
Pharmacy Advisor
Boots
London
05.2022 - 09.2022
- Professionally represented pharmacy in role providing first point of contact for customers with queries relating to medication, prescriptions and routine.
- Enhanced customer knowledge and confidence by employing detailed understanding of medication and pharmacy products.
- Collaborated in team of four to deliver seamless service across healthcare counter and dispensary.
- Confidently navigated online prescription system to manage, download and process prescriptions.
- Handled prescription collection charges and checked payment exemption certificates.
- Supplied non-prescription medicines, diagnostic and therapeutic aids, providing advice to customers on effective usage.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
Customer Advisor
Boots
Watford
12.2017 - 08.2022
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Processed transactions on POS system and processed online orders.
- Processed refunds and exchanges
- Encouraged Customers to sign up to Advantage Card scheme
- Recognised for highest Customer Advantage Card sign ups in the region.
- Successfully integrated new employees into the workplace in an efficient manner.
- Maintained Shop floor standards - cleaned and restocked stock in order for customers to have the best shopping experience.
Teaching Assistant
Weald Rise Primary School
London
12.2018 - 01.2019
- Provided safe, stimulating classroom environments to maximise student engagement and attainment.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
- Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
Marketing Executive
WerCreative
London
05.2015 - 06.2015
- Liaised with board members and stakeholders to discuss budgetary and operational needs and goals.
- Responsible for contacting clients and arranging meetings to understand their vision for rebranding their business.
- Diary/Calendar Management.
Education
BSc - International Politics
BRUNEL UNIVERSITY
London2022
HATCH END HIGH SCHOOL
Skills
- IT: Word, Excel, PowerPoint and IBM SPSS Statistics
- Employee relations
- End-to-end recruitment
- Candidate management
- Core business development
- Target driven
- Candidate attraction strategies
- Client management
- Client database handling
- LinkedIn advertising
- Applicant screening
Languages
English
Fluent
Urdu
Native
Punjabi
Advanced
Spanish
Upper intermediate
Hindi
Fluent
Timeline
Recruitment Consultant
Hays Recruitment
08.2023 - Current
Beauty and Fragrance Advisor
Harrods
02.2023 - 08.2023
Beauty and Fragrance Advisor
Selfridges
09.2022 - 02.2023
Pharmacy Advisor
Boots
05.2022 - 09.2022
Teaching Assistant
Weald Rise Primary School
12.2018 - 01.2019
Customer Advisor
Boots
12.2017 - 08.2022
Marketing Executive
WerCreative
05.2015 - 06.2015
BSc - International Politics
BRUNEL UNIVERSITY
HATCH END HIGH SCHOOL
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