Ilze Valaine
Burnley,Lancashire
Summary
A motivated individual seeking a retail or administrative position.
A dedicated and organised person with experience in stock control, customer communication and administration. Comfortable handling inventory, organising records, and communicating with customers and colleagues. Looking for an opportunity to contribute daily operations. Able to work well in a team, stay organised under pressure, and maintain a positive and professional attitude.
Overview
15
15
years of professional experience
Work history
Warehouse Operative
Debenhams Group ( Boohoo Group)
Burnley, Lancashire
08.2021 - 10.2025
- Realised daily productivity targets by precisely selecting and packing customer orders.
- Performed warehouse duties with precision, ensuring compliance with safety standards.
- Sustained cleanliness and organisation in warehouse to guarantee safe working conditions.
- Consistently exceeded performance metrics through streamlined order processing.
- Documented missing or damaged items to management, enabling prompt resolution of stock discrepancies.
- Oversaw returns process, assessing goods and executing refunds or exchanges with efficiency.
Stock Controller
Monsoon Accessorize
09.2018 - 06.2019
- Preserved precise order records through effective use of inventory management system.
- Oversaw missing stock incidents and meticulously documented investigations.
- Instructed new staff on stock control procedures to enhance operational efficiency.
- Documented lost inventory and communicated findings to managing directors promptly.
- Executed routine stock audits to optimise warehouse inventory levels effectively.
Administration Assistant
Interpretation Office DVC
Riga, Latvia
04.2014 - 08.2017
- Delivered extensive administrative support through document distribution, copying, and faxing.
- Handled telephone inquiries by delivering accurate information and directing callers efficiently.
- Managed client correspondence and internal communications while emphasising professionalism.
- Categorised files and maintained reports through document scanning into management system.
- Organised meetings, appointments, and travel arrangements with precision.
- Performed regular inventory assessments on office supplies and placed orders to eliminate shortages.
Text Editor
Interpretation Office DVC
Riga, Latvia
01.2011 - 04.2014
- Interacted with customers to ascertain needs and provide outstanding service.
- Addressed customer queries through proficient communication and comprehensive solutions.
- Refined documents to elevate quality and precision.
- Analysed grammar, spelling, and punctuation for enhanced clarity.
Education
Bachelor in Humanities - Baltic Philology
University of Latvia (LU)
RigaSecondary Education -
Zasas High School
RigaSkills
- Order processing and inventory management
- Safety compliance
- Stock auditing
- Attention to detail
- Time management
- Document editing
- Data documentation
- Copywriting and editing
- Highly efficient
Languages
Latvian
Native language
English
Upper intermediate
Russian
Upper intermediate
Hobbies and interests
- Attending cultural events, like theater, folklore events
- Travelling
- Reading books
References
Available on request.
Timeline
Warehouse Operative
Debenhams Group ( Boohoo Group)
08.2021 - 10.2025
Stock Controller
Monsoon Accessorize
09.2018 - 06.2019
Administration Assistant
Interpretation Office DVC
04.2014 - 08.2017
Text Editor
Interpretation Office DVC
01.2011 - 04.2014
Bachelor in Humanities - Baltic Philology
University of Latvia (LU)
Secondary Education -
Zasas High School