Ilyas Raza
West Bromwich,Sandwell
Summary
Results-driven professional with expertise in influential communication and advanced Microsoft Office Suite skills, enhancing customer relationship management and decision-making processes. Proven ability to leverage deep product knowledge and technical proficiency for effective competitor analysis, improving market positioning. Experienced in leading diverse teams, utilizing negotiation techniques and critical evaluation to optimize supply chain management while ensuring health and safety compliance. Committed to fostering high-performing teams and driving continuous operational improvements.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Site manager
Arrow recycling limited
Smethwick, Sandwell
2015.04 - Current
- Assisted in negotiating contracts with suppliers, resulting in cost savings.
- Supported adherence to safety protocols, contributing to a reduction in workplace accidents.
- Helped implement cost-saving measures while maintaining quality standards.
- Conducted training sessions for staff, promoting skill enhancement.
- Oversaw daily operations on-site, promoting effective workflow management.
Administrator/Receptionist
ATOZ Waste Management
Smethwick, Sandwell
2014.03 - 2015.04
- Compiled reports for management reviews, facilitating informed decision making.
- Provided a welcoming environment for visitors, ensuring efficient management of requests.
- Coordinated meetings to promote effective communication among departments.
- Prioritised tasks for improved productivity in a fast-paced environment.
- Improved record keeping by maintaining organised digital and physical files.
- Maintained professionalism whilst dealing with sensitive information, resulting in increased trust from clients.
Shift supervisor
SB Waste
West Bromwich, Sandwell
2012.01 - 2014.02
- Upheld company policies consistently, reinforcing a culture of compliance within the team.
- Conducted regular inventory checks; ensured consistent stock levels.
- Handled any emergencies or issues during shifts with professionalism and calmness.
- Ensured food preparation met required standards; contributed towards favourable restaurant reviews.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
- Ensured adherence to health and safety regulations; maintained safe workplace conditions.
- Delegated tasks to staff members to ensure efficient shift operation.
- Managed shift operations whilst ensuring customer satisfaction.
- Kept employees operating productively to meet business and customer needs.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
Education
Master of Science - International Business and Marketing
De Montfort University
Leicester 2016.01 - 2017.11
Diploma of Higher Education level 6 - Management
Cambridge Regional College
Nottingham 2014.01 - 2015.02
NVQ Level 2 - Digital Marketing
NCFE
Birmingham 2020.01 - 2020.06
Certificate of Higher Education - SAP SD
Wizcore
London 2019.01 - 2019.04
Skills
- Influential communication
- Microsoft Office Suite proficiency
- Product knowledge and integration
- Motivational leadership
- Diverse environment leadership
- Customer relationship management
- Technical proficiency
- Competitor analysis
- Supply chain management
- Negotiation techniques
- Critical evaluation
- Time efficiency
- Health and safety compliance
Affiliations
- Gym
Languages
English
Fluent
Hindi
Native
Punjabi
Native
Urdu
Native
References
References available upon request.
Timeline
NVQ Level 2 - Digital Marketing
NCFE
2020.01 - 2020.06
Certificate of Higher Education - SAP SD
Wizcore
2019.01 - 2019.04
Master of Science - International Business and Marketing
De Montfort University
2016.01 - 2017.11
Site manager
Arrow recycling limited
2015.04 - Current
Administrator/Receptionist
ATOZ Waste Management
2014.03 - 2015.04
Diploma of Higher Education level 6 - Management
Cambridge Regional College
2014.01 - 2015.02
Shift supervisor
SB Waste
2012.01 - 2014.02