Summary
Overview
Work History
Education
Skills
Timeline
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Ilyas Benrahal

London,Ealing

Summary

A highly enthusiastic and hard-working professional with a strong commitment to delivering excellent customer service. Known for a positive attitude, great team spirit, and the ability to thrive in fast-paced, customer-facing environments. Reliable, approachable, and quick to adapt, with a genuine passion for helping others and ensuring a smooth and welcoming experience for clients and colleagues alike.

Overview

4
4
years of professional experience

Work History

Team Leader

Virgin Active, Kauai
London
08.2024 - 10.2024
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Upsold and managed slow moving stock to prevent waste and loss in profits.

Booking coordinator

Pimlico Plumbers
London
04.2024 - 07.2024
  • Completed bookings and reservation amendments using hospitality property management software.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Executed data-driven sales and marketing strategies to boost revenue.
  • Maintained accurate sales records to optimise traceability.
  • Upsold products and accessories to augment value of sales.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Barista

Barista on Tap - Freelance
London
01.2024 - Current
  • Put into a position where I must adapt to my environment as fast as possible. as a result I am a fast learner and strive to learn new things.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Building a strong teamwork relationship with new people daily.
  • Studied and re-designed processes to improve quality of coffee and cafe products.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Strive to build new relationships with people and learn from all different kinds of business processes.

Head Barista

Sloane Street Deli
London, Sloane Square
09.2021 - 10.2022
  • Demonstrated skills in espresso extraction and latte art to deliver great service under moments of high pressure.
  • Developed and demonstrated skilful and creative latte art, increasing social media shareability.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Maintained clean, organised café workspaces, enabling co-workers to be as efficient as possible during service.
  • Described coffee blends and preparation to customers, assisting choices based on personal tastes.
  • Oversaw training and development in milk handling techniques, brewing methods and coffee grinding for 10 new recruits.
  • Equipped team of 7 team members a day to execute high quality of service by communicating bean expertise and best practices in coffee preparation.
  • Monitored personal and team performance, assessing quality of work, encouraging professional development and reporting insights to upper management.


Education

Bachelor of Science - Accounting and business management

University of Westminster
London

A-Levels - Economics, Psychology, Sociology

Ark Acton Academy
London
08.2022

GCSEs - 8 A-C including Maths and English

Ark Acton Academy
London
07.2020

Skills

Communication Skills

  • Excellent Verbal and written communication
  • Clear and professional phone manner
  • Conflict resolution

Customer Service

  • Handling inquiries and complaints
  • Creating a welcoming atmosphere
  • Empathy and patience
  • Building rapport with customers

Organisational Skills

  • Multitasking and time management
  • Scheduling and calendar management
  • Attention to detail
  • Ability to stay calm under pressure
  • Problem-solving

Technical Skills

  • Proficiency with office software
  • POS or sales software knowledge
  • Email and calendar management

Timeline

Team Leader

Virgin Active, Kauai
08.2024 - 10.2024

Booking coordinator

Pimlico Plumbers
04.2024 - 07.2024

Barista

Barista on Tap - Freelance
01.2024 - Current

Head Barista

Sloane Street Deli
09.2021 - 10.2022

Bachelor of Science - Accounting and business management

University of Westminster

A-Levels - Economics, Psychology, Sociology

Ark Acton Academy

GCSEs - 8 A-C including Maths and English

Ark Acton Academy

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Ilyas Benrahal