Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
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ILYAS AHMED

ILYAS AHMED

Richmond London,Surrey

Summary

  • Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.


Overview

13
13
years of professional experience

Work history

Private Hire Controller

Executive Travel
Brentford, Ealing
03.2016 - Current
  • Arranged reliable and smooth passenger services to maximise customer loyalty.
  • Investigated and resolved issues with transport services.
  • Managed transport schedule for on-time delivery and optimized use of available resources.

ONLINE SAFETY DETECTIVE

COVALEN/CPL
DUBLIN, REPUBLIC OF IRELAND
12.2015 - 02.2016
  • Examine and decide highly subtle issues intensified on the platform, find abuse risks, and escalate for further examinations.
  • Identify trends and designs and intensify issues unfamiliar with the company policy to the global team.
  • Use market exact information, signals and visions to spot and scope, scalable answers to develop and support the community.
  • Support cross-useful teams in realizing choices, policy enhancements, and interpreting profound cases.
  • By safeguarding and evaluating the quality delivery of the content examined, organisation quality valuation work enhances restraint policy and community safety constantly.
  • Communicate clear, objective, and patient clarifications of team policies and protocols, and deliver quality results within external deadlines and internal SLAs.
  • Impose clients' Terms of Use by sensibly checking reports of abuse on the site and replying to user inquiries with high quality, speed, understanding and correctness.
  • Help client's community and help resolve inquiries sympathetically, accurately on time.

Interpreter / Translator

Lingua translation, Spirasi, WordPerfect
DUBLIN, REPUBLIC OF IRELAND
11.2012 - 05.2015
  • Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written.
  • Translate a variety of documents including literary, legal research, technical, scientific, educational, and commercial materials
  • Convert concepts in the source language to equivalent concepts
  • in the target language, prepare project reports and documentation, and manage work schedules to meet deadlines.

Private Hire Controller

Executive Travel
Brentford, Ealing, West London
10.2010 - 10.2012
  • Achieved high customer ratings on mobile booking systems.
  • Answered calls efficiently and professionally, gathering accurate.
    booking information to ensure appropriate taxi dispatch.
  • Delivered outstanding customer experiences with a professional approach.
  • Kept strict schedules to serve regular clients efficiently.
  • Ensured smooth running,timely dispatch of customer jobs for
    faultless service ratings.

Education

Diploma of Higher Education - Business

University of Suffolk
Ipswich
10.2020 -

NVQ Level 1 - Business

Afghan Turk Shah Hussain High School
Kandahar Afghanistan

Skills

  • Self-Starter
  • Analytical Thinking
  • Strong communication
  • problem-Solving
  • Team Player
  • Record keeping and documentation

Languages

English
Upper intermediate
Hindi
Advanced
Urdu
Fluent
Pashto
Native
Farsi/ Dari
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Diploma of Higher Education - Business

University of Suffolk
10.2020 -

Private Hire Controller

Executive Travel
03.2016 - Current

ONLINE SAFETY DETECTIVE

COVALEN/CPL
12.2015 - 02.2016

Interpreter / Translator

Lingua translation, Spirasi, WordPerfect
11.2012 - 05.2015

Private Hire Controller

Executive Travel
10.2010 - 10.2012

NVQ Level 1 - Business

Afghan Turk Shah Hussain High School

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ILYAS AHMED