Ilyaas Ahmed
Birmingham
Summary
I am a dedicated professional with strong IT and Microsoft Office skills, adept at providing excellent customer service. Demonstrating exceptional interpersonal communication both in English and Bengali, team collaboration, and time management abilities. Known for being a fast learner, adaptable, resilient, and patient with a proven track record in organisation, time keeping and initiative.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Locum dispenser
hunter ahp
Coventry Hospital
09.2025 - 12.2025
- Adhered to regulatory standards for safe medication handling, enhancing workplace safety.
- Streamlined storage system for efficient identification and retrieval of medications.
- Maintained stock levels to avert shortages of essential medications.
- Ensured accuracy in patient prescriptions to bolster safety.
- Processed patient information for timely prescription collection bookings.
- Endorsed pharmacy prescriptions to facilitate seamless operations.
- Delivered high-quality customer service, enhancing overall pharmacy experience for customers.
- Processed customer payments and completed related order paperwork for pharmacy actions.
- Instructed on correct use of prescribed medications and warned of potential interactions or contraindications.
Pharmacy Dispenser
Quad Recruitment
Birmingham Qe hosptial
02.2025 - 05.2025
- Dispensed complex prescriptions consistently achieving dispensing targets.
- Maintained high performance in a fast-paced hospital pharmacy environment.
- Collaborated effectively within a large team to optimise service delivery.
- Initiated productivity measures during downtime to enhance workflow.
- Provided respectful and compassionate service to patients at all times.
- Delivered exceptional customer care during peak periods, ensuring patient satisfaction.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Assisted in the ordering process for medical supplies enhancing inventory management.
- Priced and labelled medications with high accuracy.
Sales Team Leader (Charity Fundraising)
Various Charities
Birmingham
01.2024 - 12.2024
- Led fundraising initiatives for organisations including Marie Curie and Birmingham Hospice.
- Conducted strategic sales meetings to enhance team performance.
- Motivated teams to achieve goal-oriented outcomes in competitive environments.
- Delivered compelling public pitches to raise awareness and funds.
- Maintained high standards of professionalism under pressure.
- Implemented effective sales techniques leading to better conversion rates.
- Organised sales training courses, resulting in improved team performance.
- Delegated tasks effectively, ensuring smooth operation of the team.
- Identified gaps in training to effectively plan and provide coaching opportunities to team members
Inventory Specialist / Auditor
RGIS
Birmingham
01.2022 - 12.2023
- Counted inventory with precision in a fast-paced environment.
- Scanned products accurately and efficiently under time constraints.
- Maintained quiet, detail-oriented focus while working independently or within a team.
- Birmingham
Volunteer
Confederation of Bangladeshi Organisations
Birmingham
08.2020 - 09.2022
- Supported program coordinators in planning and delivering services effectively.
- Ensured safety and hygiene standards were consistently upheld.
- Created a fun and secure environment for children.
- Quickly learned new skills, improving daily task efficiency.
- Acted as designated first aider for children's injuries.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Pharmacy Assistant
Ingrams Chemist
Birmingham
09.2020 - 03.2022
- Processed and verified prescription orders, ensuring accuracy and confidentiality.
- Assisted patients and provided high-quality customer service.
- Maintained inventory, restocked supplies, and managed patient profiles.
- Supported daily operations including phone queries, data entry, and sanitation.
- Birmingham
Languages
English
Native
Bengali
Native
Education
Pharmacy Apprentice Level 2 -
Bmet college
09.2021 - 06.2022
Health & Safety Level 3 -
Sandwell College
Sandwell 08.2021 - 09.2021
Employability Level 3 -
Sandwell College
Sandwell 08.2021 - 09.2021
High School - Double Science, English Language & Literature, Maths, Geography
Regents High School
01.2015 - 01.2020
Skills
- Excellent Customer Service
- Interpersonal Communication
- Fast Learner & Adaptable
- Team Collaboration
- Time Management
- Resilient & Patient
- Initiative & Self-Motivation
- Strong IT & Microsoft Office Skills (Mac & Windows)
- Payment Processing
- First Aid certification
- Strong organisation
Interests
- Table Tennis
- Football
- Snooker & Chess
- Music & Documentaries
Timeline
Locum dispenser
hunter ahp
09.2025 - 12.2025
Pharmacy Dispenser
Quad Recruitment
02.2025 - 05.2025
Sales Team Leader (Charity Fundraising)
Various Charities
01.2024 - 12.2024
Inventory Specialist / Auditor
RGIS
01.2022 - 12.2023
Pharmacy Apprentice Level 2 -
Bmet college
09.2021 - 06.2022
Health & Safety Level 3 -
Sandwell College
08.2021 - 09.2021
Employability Level 3 -
Sandwell College
08.2021 - 09.2021
Pharmacy Assistant
Ingrams Chemist
09.2020 - 03.2022
Volunteer
Confederation of Bangladeshi Organisations
08.2020 - 09.2022
High School - Double Science, English Language & Literature, Maths, Geography
Regents High School
01.2015 - 01.2020