ILONA ZELMENE
Hamilton
Summary
Versatile professional with expertise across care and support, hospitality, childcare, and retail sectors. Demonstrates proficiency in personal care, medication administration, dementia awareness, and safeguarding practices. Skilled in first aid, manual handling, and mobility support to ensure safety and dignity-focused assistance. Extensive experience in hospitality operations including guest service excellence, bar service, food hygiene compliance, and front-of-house management. Adept at childcare supervision, daily routine coordination, housekeeping to high standards, and private driving with a focus on safety. Strong background in retail operations encompassing POS systems management, stock control, customer support, and administrative tasks. Committed to delivering exceptional service while maintaining confidentiality and professionalism across all roles.
Overview
25
25
years of professional experience
Work history
Private Nanny & Family Driver
Self-Employed
Latvia, Riga
2023.01 - 2025.01
- Provided full-time childcare and family support to ensure safety and well-being.
- Ensured safe transport of children and family members for various activities.
- Executed household cleaning, organisation, and meal preparation efficiently.
- Maintained structured, nurturing environments for family harmony.
Sales Assistant / Consultant
Little Angels
Hamilton, South Lanarkshire
2019.01 - 2023.05
- Delivered exceptional customer service, ensuring client satisfaction and loyalty.
- Managed cash handling and payment processing to maintain financial accuracy.
- Oversaw stock control and merchandising to optimise inventory levels.
- Maintained clean and organised retail spaces to enhance shopping experience.
Care Support Worker
LOVE Care Services
, South Lanarkshire
2019.01 - 2023.01
- Delivered person-centred care to elderly and disabled clients.
- Assisted with personal care, medication management, and mobility support.
- Maintained comprehensive care plans and records while ensuring confidentiality.
- Provided emotional support and companionship to enhance client well-being.
Production Operator
Finsbury Food Group
Hamilton, South Lanarkshire
2015.01 - 2019.01
- Ensured safe operation of production machinery to minimise accidents.
- Conducted quality control and inspection to uphold product standards.
- Maintained compliance with strict hygiene standards across all operations.
Care Support Worker
Private Employer
Hamilton, South Lanarkshire
2015.01 - 2017.01
- Provided one-to-one personal and domestic assistance to enhance client well-being.
- Facilitated transport to appointments and daily activities for improved accessibility.
Customer Service Assistant
Avonbridge Hotel
Hamilton, South Lanarkshire
2010.01 - 2014.01
- Delivered exceptional bar and restaurant service to enhance guest experiences.
- Provided event support for weddings and conferences, ensuring seamless execution.
- Resolved guest complaints promptly, maintaining high standards of customer care.
Customer Service Assistant
Martini’s Restaurant
Riga
2007.01 - 2010.01
- Coordinated front and back of house operations to enhance service delivery.
- Supervised shifts, providing support to team members for optimal performance.
- Managed stock levels and supplier relationships to ensure seamless supply chain operations.
Administrator & Receptionist
Blue Box Tanning Salon
Riga
2000.01 - 2006.01
- Managed appointment scheduling and client services to enhance operational efficiency.
- Executed cash handling and daily reconciliation to ensure financial accuracy.
- Provided general office and administrative support to facilitate smooth operations.
Education
Secondary Education -
Ziemeļvalstu Ģimnāzija
Riga, LatviaGCSE - undefined
South Lanarkshire College
UKHNC & HND - Beauty Therapy
Glasgow Clyde College
UKEmergency First Aid at Work - undefined
Skills
- Care and support services
- Medication administration
- First aid and emergency response
- Mobility assistance
- Dementia awareness
- Safeguarding practices
- Guest service and complaint resolution
- Beverage service and presentation
- Food safety standards
- Front-of-house operations
- Cash handling and reconciliation
- Child supervision and safeguarding
- Routine management and emotional support
- Private driving services
- High-standard housekeeping
- Pet care awareness
- POS systems management
- Inventory control
- Customer support services
- Appointment scheduling
Languages
Latvian
Native
Russian
Fluent
English
Intermediate
References
Available upon request
Professional Training
- Skincare
- Waxing
- Massage Techniques
- Nail Enhancements
Additional information
- Full UK/EU driving licence (Category B)
- Available for full-time and live-in roles
- Flexible with working hours (evenings, weekends, holidays)
- Willing to relocate for the right opportunity
Timeline
Private Nanny & Family Driver
Self-Employed
2023.01 - 2025.01
Sales Assistant / Consultant
Little Angels
2019.01 - 2023.05
Care Support Worker
LOVE Care Services
2019.01 - 2023.01
Production Operator
Finsbury Food Group
2015.01 - 2019.01
Care Support Worker
Private Employer
2015.01 - 2017.01
Customer Service Assistant
Avonbridge Hotel
2010.01 - 2014.01
Customer Service Assistant
Martini’s Restaurant
2007.01 - 2010.01
Administrator & Receptionist
Blue Box Tanning Salon
2000.01 - 2006.01
GCSE - undefined
South Lanarkshire College
HNC & HND - Beauty Therapy
Glasgow Clyde College
Emergency First Aid at Work - undefined
Secondary Education -
Ziemeļvalstu Ģimnāzija