Ilona Michalczuk
London,Muswell Hill
Summary
Dedicated professional with expertise in inventory management and forklift operations. Demonstrates strong problem-solving abilities and very good time management skills. Known for excellent communication skills, customer focus, and being First Aid trained. Proven track record as a key-holder, ensuring operational efficiency and safety.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Delivery Manager
Selco Builders Warehouse
Cricklewood
02.2025 - 03.2025
- Ensuring all in-house vehicles meet legal and contractual standards
- Motivating and managing drivers and order pickers to guarantee on-time and safe deliveries to customers
- Developing effective and economical delivery routing strategies
- Managing a team of eleven
- Proficient in delivery management software and tracking system
- Dealing with problems, enquiries and supplying quotes
- Loading and unloading the lorry and vans
- Ordering stock and special enquiries
- Ensuring the store is opened and secured properly, including alarm systems
- Banking
- Managing cash transaction, ensuring accuracy and balancing cash drawers at the end of the day
Lightside Manager
Selco Builders Warehouse
Cricklewood
02.2024 - 02.2025
- Reducing stock shortages and improving restocking processes
- Ensuring sufficient stock levels and working with suppliers to maintain availability
- Driving sales growth by ensuring products are well displayed and competitively priced
- Managing and motivating staff to provide excellent customer service
- Ensuring the lightside department follows safety and company regulations
- Managing a team of six.
- Presenting a professional and friendly first impression of the branch to all customers
- Managing incoming phone calls
- Managing cash transaction, ensuring accuracy and balancing cash drawers at the end of the day
- Prioritizing tasks to meet deadlines efficiently
- Banking
Stock Control Assistant
Selco Builders Warehouse
Cricklewood
06.2012 - 02.2025
- Maintaining an accurate stock record and carry out regular scheduled stock counts
- Ensuring incoming stock matches orders and identifying any discrepancies
- Updating stock records in inventory management system
- Indentifying and minimizing stock losses due to damage or theft
- Reiewing CCTV footage to assist in theft, investigations or loss prevention
- Coordinating with warehouse team and sales stuff
Shopfloor Assistant
Selco Builders Warehouse
Cricklewood
07.2011 - 06.2012
- Doing label checks and label generations
- Putting all deliveries and stock away on the shop floor
- Using specialist equipment such as the paint mixers and electric pump trucks
- Managing stock rotation to optimize shelf life and availability
- Help customers understand and take advantage of promotions
Education
Bachelor's degree - administration
School of Public Administration
09.2007 - 06.2010
Certificate of Higher Education - Public Health
Medical University of Bialystok
09.2010 - 06.2011
GCSEs -
High School
Skills
- Inventory management
- Forklift operations
- Good communication skills
- Problem solving
- Very good time management
- Customer focus
- First Aid trained
- Key-holder
Personal Information
Hobbies: Like sport, Motorbikes, Camping, All outdoor activities
Reference
Available on request.
Timeline
Delivery Manager
Selco Builders Warehouse
02.2025 - 03.2025
Lightside Manager
Selco Builders Warehouse
02.2024 - 02.2025
Stock Control Assistant
Selco Builders Warehouse
06.2012 - 02.2025
Shopfloor Assistant
Selco Builders Warehouse
07.2011 - 06.2012
Certificate of Higher Education - Public Health
Medical University of Bialystok
09.2010 - 06.2011
Bachelor's degree - administration
School of Public Administration
09.2007 - 06.2010
GCSEs -
High School
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