Ilona Kurcek

• Conducted comprehensive initial assessments and provided frontline assistance to individuals facing homelessness or at risk of losing their housing.
• Maintained database of housing resources, landlords and management companies.
• Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
• Helped clients find permanent or temporary housing.
• Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
• Provided support to social service clients in navigating available resources.
• Coordinated with local government to provide resources to clients.
• Managed 25/30 calls per day

Oversaw and executed all stages of bread and pastry production, including dough preparation, baking, and packaging of goods for delivery.

• Received positive feedback from customers regarding taste, texture, presentation of baked goods.
• Assisted customers with inquiries or requests, providing exceptional service and promoting bakery offerings.
• Complied with health and safety codes to protect staff and customers.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

Ensured a safe environment by upholding food safety standards, managed cash transactions, and effectively resolved customer complaints.

• Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
• Helped guests at tables when in need of assistance.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.

Enabled client engagement by supporting them in pursuing interests and meeting needs through access to community activities, facilities, and services.

• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.

Developed and implemented personalized care plans, ensuring each participant received high-quality care tailored to their specific needs.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.