Ilona Kirova
Kingston upon Hull
Summary
Highly motivated and hard working individual. Detail-oriented professional with expertise in handling confidential and sensitive information, ensuring compliance with policies and procedures. Demonstrates strong attention to detail and excellent written and verbal communication skills, essential for public sector customer service roles. Proficient in record keeping, data accuracy, and IT systems including Microsoft Office. Seeking to contribute to Hull City Council as a DBS Recruitment Advisor by supporting safe recruitment processes and ensuring safeguarding compliance.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Operator
Humber Bridge Board
2015.06 - 2026.01
- Delivered high-quality customer service in a fast-paced environment
- Processed various forms of payment accurately and securely
- Maintained accurate records and followed strict operational procedures
- Observed and reported suspicious activity in line with safeguarding protocols
- Handled sensitive customer information in accordance with data protection requirements
Team Leader / Team Leader Assistant
Benson Park
2013.08 - 2014.03
- Supervised and supported a team within the packing department
- Ensured compliance with health, safety, and food hygiene regulations
- Maintained quality control standards and documentation
- Organised workload distribution to meet deadlines
Factory Operative
Staffline Recruitment
2012.10 - 2013.08
- Conducted quality checks to ensure compliance with standards
- Completed packaging, labelling, and palletising accurately
- Maintained a clean and safe working environment
- Followed strict procedures and production guidelines
Education
OCR Level 3 Certificate - Administration (Business Professional)
Hull College
2014.09 - 2015.06
BTEC First Diploma - Business
Hull College
2013.09 - 2014.06
Functional Skills Level 2 - English
GCSE - Mathematics
Law Studies
Klaipėda Business College
Lithuania 2009.01 - 2011.01
Skills
- Handling confidential and sensitive information
- Compliance with policies and procedures
- Strong attention to detail
- Excellent written and verbal communication
- Working to strict deadlines
- Public sector customer service
- Record keeping and data accuracy
- Risk awareness and reporting concerns
- IT literate (Microsoft Office, email systems, data entry)
Languages
Lithuanian
Fluent
Russian
Fluent
Timeline
Customer Service Operator
Humber Bridge Board
2015.06 - 2026.01
OCR Level 3 Certificate - Administration (Business Professional)
Hull College
2014.09 - 2015.06
BTEC First Diploma - Business
Hull College
2013.09 - 2014.06
Team Leader / Team Leader Assistant
Benson Park
2013.08 - 2014.03
Factory Operative
Staffline Recruitment
2012.10 - 2013.08
Law Studies
Klaipėda Business College
2009.01 - 2011.01