Ilona Kieruzel
London, Greater London,London
Summary
Knowledgeable about customer service and sales with keen interest in VIP treatments. Strong communication skills and friendly demeanour ensure positive customer interactions. Quick learner with ability to adapt to new tasks and environments. Ready to use and develop customer service, sales, and product knowledge skills.
Experienced retail professional focused on providing excellent customer service. Skilled in handling transactions efficiently and resolving customer queries promptly. Committed to maintaining organised and smooth-running checkout area.
Overview
25
25
years of professional experience
Work history
Financial Advisor
Just Mortgages
London
06.2021 - 01.2026
- Provided expert advice on pensions, savings, insurance products, and tax planning to optimize clients' financial health.
- Provided advice regarding risk management policies and prevention strategies to avoid losses and bad investments for clients.
- Tailored investment strategies to match individual client profiles, focusing on long-term financial security and growth.
- Assisted clients in setting realistic financial goals, developing actionable plans to achieve them.
- Verified clients' needs and financial resources to determine tailored investment strategy.
- Demonstrated advantages and disadvantages of different product decisions to provide options, educating and aligning with needs of clients.
Customer service manager
A & A group
London
01.2015 - 05.2021
- Managed challenging situations to ensure customer satisfaction.
- Conducted regular meetings for transparent communication.
- Navigated complex issues to provide apt solutions.
- Facilitated staff development with ongoing training initiatives.
- Devised strategies to improve customer engagement.
- Enhanced operating procedures for smoother workflow.
- Streamlined processes for improved team efficiency.
- Maintained positive relationships through effective communication.
- Demonstrated leadership skills in managing diverse teams.
Market Trader
IG
London
01.2019 - 06.2021
- Monitor market activity
- Well organized, disciplined approach to work with a high level of attention to detail
- Manage orders and trade flow in a logical manner to achieve efficient execution and reduced transaction cost
- Enthusiastic and positive approach to market challenges
- Skilled statistical modelling for stock valuation predictions
- Keeps abreast with world events and changing markets
- Strong understanding of foreign markets and the foreign stock exchange
- Has excellent interpersonal verbal and written communication skills
- Solid analytical skills
- Extensive understanding of fluctuations in currency valuations
DIRECTOR
Beyond Skin
04.2010 - 03.2020
- Organizing promotion and marketing campaigns
- Identifying staff training requirements
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets
- Evaluated scripts to identify creative strategies and resource needs for effective production
- Optimized processes and supervised 10 employees, including administration, budgeting, sales and scheduling protocols
- Hired and directed teams of employees to achieve daily and long term operations and business goals
- Developed and maintained positive relationships with employees
- Directed staff of and managed budget annually
- Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings
PERSONAL ASSISTANT
A&A Sourcing Limited
01.2001 - 01.2008
- Created appropriate documentation for members of board and senior leadership before meetings
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Worked with senior management to initiate new projects and assist in various processes
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Allocated executive tasks and managed complex calendars and administrative functions
Education
Cemap -
Mortgage and protection
LondonBachelor of Economics - Economics
University Of Lodz
Skills
- Customer satisfaction improvement
- Event planning expertise
- Social media promotion
- Luxury services provision
- Investment Strategies
- Financial Planning
- Regulatory Compliance
- Client Relationship Management
- Financial Analysis
Timeline
Financial Advisor
Just Mortgages
06.2021 - 01.2026
Market Trader
IG
01.2019 - 06.2021
Customer service manager
A & A group
01.2015 - 05.2021
DIRECTOR
Beyond Skin
04.2010 - 03.2020
PERSONAL ASSISTANT
A&A Sourcing Limited
01.2001 - 01.2008
Bachelor of Economics - Economics
University Of Lodz
Cemap -
Mortgage and protection