Summary
Overview
Work History
Education
Skills
Timeline
Software
Generic

Illyana Reeves-whit

Cambridge,HNS

Summary

Bringing over 15 years of hands-on experience within business administration and support services. Analytical problem solver with talent for thinking outside the box for creative solutions and have proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

21
21
years of professional experience

Work History

Compliance Supervisor

Visa Solutions
, South Africa
05.2018 - 08.2022
  • Vetted all applications and documents in compliance with U.S Immigration services.
  • Investigated possible fraudulent documents or information given by candidates.
  • Compiled and maintained monthly Risk and department of labor reports for U.S head office.
  • Gathered further information needed for - Department of Labor (DOL) - audits, U.S Citizenship and Immigration Services (USCIS) - request for further evidence, as well as National Visa Centre (NVC) request for - updated information or further documents that may be required for applicant’s case file.
  • Conducted online and face to face interviews with applicants in African region.
  • Trained new South African staff members on all systems and procedures.
  • Organized and attended Global meetings between U.S, Philippines, Poland, Mexico and South Africa.
  • Monitored data export from internal and external systems, identifying and reporting potential risks.
  • Established and cultivated productive relationships with regulatory bodies
  • Prepared training programs to improve compliance at all levels

Legal Secretary / P, Senior Partner

Palm Hollander Attorneys
, South Africa
11.2017 - 03.2018
  • Maintained day to day diary management including Court date appearances and efficiently organizing travel, booking of flights and accommodation.
  • Drafted legal documents and general correspondence such as client care letters.
  • Prepared case files, evidence bundles and data entry with regards to updating case management systems.
  • Kept strict record of accounts, ensuring spreadsheets were updated daily, writing of fees and following up on all accounts, ensuring payments are received within agreed time frame.
  • Resolved client and stakeholder enquiries, and diplomatically dealt with complaints in-person, over telephone and by way of email within Firm’s service level standards and customer care policies.
  • Efficiently prioritizing and referring matters for attention of Senior Partner, as well as expediently sign-posting clients to relevant services and points of contacts within Firm.

Legal Secretary / P.A to Director and Senior Attorney

J F Van Zyl Attorneys
Johannesburg, South Africa
01.2013 - 10.2017
  • Devised and maintained office systems, including data management and maintaining physical and electronic filing systems.
  • Arranged travel, booked flights and accommodation for Advocates, clients and Attorney’s within compliance of company guidelines.
  • Managed day to day diary for Director as well as Senior Attorney.
  • Dealt with calls, emails, faxes, post and responded accordingly.
  • Undertook background/case research and presented findings.
  • Produced documents, briefing papers, reports and presentations as required.
  • Prepared case files, evidence bundles and filled same.
  • Organized and attended meetings, ensuring Director was well prepared.
  • Liaised with clients, suppliers and other staff on behalf of Director.
  • Kept strict record of accounts, ensuring Excel spreadsheets were updated on daily basis, writing of fees and ensuring all payments were received and made within 30 day time frame.
  • Managed office - duties including stocktaking, petty cash, ordering of office supplies, booking boardrooms and ordering refreshments.

Administrative Assistant

Legalwise
Johannesburg, South Africa
10.2012 - 01.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Compiled and drafted debt review applications, updated electronic data systems. accordingly and flagged any matters of concern to relevant departments.
  • Office management duties included stocktaking, petty cash, ordering of office supplies, booking boardrooms and ordering food and refreshments
  • Organized and maintained diaries.

Stay at Home Mum

Johannesburg
12.2009 - 10.2012
  • Relocated to South Africa from U.K
  • Stay at home mother]

Business support officer, Operations consultant

London Borough of Ealing, London Borough of Hammersmith & Fulham
08.2005 - 09.2009
  • Supported services to Environment department
  • Adjudicated on Penalty contravention notice appeals
  • Prepared cases for PATAS
  • Advised stakeholders in-person, telephonically and by way of correspondence with regard to contraventions, environmental matters and practices
  • Assisted residents with applications for Government permits
  • Consulted and liaised with internal and external stakeholders regarding special requests for temporary road closures for any Government works to be undertaken in public interest
  • Escalated requests from Public about signage and road safety concerns within Borough of Ealing,

Customer Service Representative

Hammersmith & Fulham Council
London, NFK
01.2003 - 06.2005
  • Resolved general inquiries from public pertaining to road safety.
  • Determining eligibility for issuing local parking permits
  • Maintained electronic case management systems and data entries.
  • Collected payments pertaining to permits, fines and other enforcement measures
  • Investigated, collated and sent evidence of violations to relevant stakeholders
  • Followed up with customers with regard to resolved issues to maintain high standards of customer service.

Customer service & Sales representative

SKY Broadcasting Corporation
London
07.2000 - 09.2002
  • Converted warm leads into sales over telephone
  • Advised customers in terms of best packages for their needs
  • Resolved customer enquiries and complaints with view to delivering world class customer service experience
  • Successfully met sales targets every quarter
  • Arranged appointments for installations and coordinating package upgrades.

Education

GCSE -

Sacred Heart School

Diploma -NVQ L EVEL 3 - Secretarial Studies & Business Administration

Shape Training

Skills

    Document review

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Timeline

Compliance Supervisor

Visa Solutions
05.2018 - 08.2022

Legal Secretary / P, Senior Partner

Palm Hollander Attorneys
11.2017 - 03.2018

Legal Secretary / P.A to Director and Senior Attorney

J F Van Zyl Attorneys
01.2013 - 10.2017

Administrative Assistant

Legalwise
10.2012 - 01.2013

Stay at Home Mum

Johannesburg
12.2009 - 10.2012

Business support officer, Operations consultant

London Borough of Ealing, London Borough of Hammersmith & Fulham
08.2005 - 09.2009

Customer Service Representative

Hammersmith & Fulham Council
01.2003 - 06.2005

Customer service & Sales representative

SKY Broadcasting Corporation
07.2000 - 09.2002

GCSE -

Sacred Heart School

Diploma -NVQ L EVEL 3 - Secretarial Studies & Business Administration

Shape Training

Software

High level of computer literacy - ‘Advanced User’ of Ms Office as determined through computer-administered testing Experienced user of Google products and services Strong knowledge of engaging through social media channels including but not limited to Twitter, Facebook, Snapchat, Instagram, Pinterest and more ● Soft skills, mediation & conflict resolution, as well as Customer Service champion work-based training undertaken regularly throughout my time with the London Borough of Ealing, the London Borough of Hammersmith & Fulham as well as Legalwise and J F Van Zyl Attorneys ● Full clean UK driving licence

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Illyana Reeves-whit