Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iljeet Kalra

Manchester,England

Summary

Commercial sales professional with a proven track record in prospecting, customer acquisition, and account development, driving significant revenue growth. Expertise in managing client relationships and coordinating logistics for seamless event execution. Strong organizational skills and effective communication enhance project outcomes. Adaptable and proactive, excelling in multitasking and problem-solving in dynamic environments.

Overview

4
4
years of professional experience

Work History

Meetings and events sales coordinator

Copthorne Hotel Manchester
Greater Manchester, England
07.2024 - 05.2025
  • Maintained comprehensive records of bookings, invoices, and payments to ensure financial accuracy.
  • Coordinated successful events for high-profile clients, enhancing the company's reputation.
  • Conducted site inspections with potential clients to evaluate specific requirements.
  • Resolved event-related issues promptly to maintain high client satisfaction levels.
  • Collaborated with catering teams to create customized food and beverage offerings.
  • Provided accurate quotes and estimates to prospective clients based on in-depth product knowledge.
  • Enhanced repeat customer spending by providing timely updates on products and services.

Reservations agent

Intercontinental Vienna
Vienna, Austria
09.2022 - 07.2023
  • Managed bookings and reservation amendments using hospitality property management software to enhance the guest experience.
  • Handled 50+ calls, ensuring service standards were met through professionalism and politeness.
  • Resolved complaints, cancellations, and refunds through mutually beneficial solutions.
  • Upsold guest experiences to enhance the average booking value.
  • Increased average booking value through effective upselling and cross-selling techniques.
  • Maintained knowledge of popular attractions to offer valuable travel advice.

Reservations and reception agent

Hotel Roomz Prater
Vienna, Austria
09.2021 - 08.2022
  • Promptly greeted and checked in guests to ensure a professional experience.
  • Resolved guest reservation issues as the first point of contact.
  • Handled high-volume calls and emails, ensuring timely responses to meet service targets.
  • Maintained up-to-date reservation systems for accurate availability management.
  • Coordinated room preparation with housekeeping, ensuring readiness for guest arrivals.
  • Organised transport for guests, facilitating smooth airport transfers.
  • Recommended hotel packages and initiatives, contributing to increased business revenue.

Medical administrative assistant

Evangelic Hospital
Vienna, Austria
05.2021 - 05.2021
  • Coordinated medical appointments to enhance patient care and improve scheduling efficiency.
  • Scheduled and rescheduled appointments while sending timely reminders.
  • Managed incoming phone enquiries, directing calls to appropriate departments to facilitate timely communication.
  • Maintained medical records confidentiality while ensuring accessibility of patient notes for appointments, minimising appointment delays.
  • Adhered to stringent safety standards, patient protection requirements, and legal guidelines.

Education

Diploma of Higher Education - Medical Administration

Dr. Kienbacher
Vienna
2021

A-Levels - General education

BRG Feldgasse
Vienna
2019

Skills

  • event coordination
  • client relationship management
  • budget management
  • vendor negotiation
  • Schedule management
  • Product knowledge
  • Customer service orientation
  • Multitasking and prioritisation
  • Strategic planning
  • Business development
  • Market awareness
  • Email marketing
  • Social media marketing

Languages

Punjabi
First Language
Hindi
Proficient
C2
German
Proficient
C2
English
Proficient
C2
Urdu
Advanced
C1

Timeline

Meetings and events sales coordinator

Copthorne Hotel Manchester
07.2024 - 05.2025

Reservations agent

Intercontinental Vienna
09.2022 - 07.2023

Reservations and reception agent

Hotel Roomz Prater
09.2021 - 08.2022

Medical administrative assistant

Evangelic Hospital
05.2021 - 05.2021

Diploma of Higher Education - Medical Administration

Dr. Kienbacher

A-Levels - General education

BRG Feldgasse

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Iljeet Kalra