Iljeet Kalra
Salford
Summary
- Attentive individual working proactively and responsively to meet customer needs. Retains knowledge for helpful, informative service advice. Meticulous and methodical to achieve tasks to instruction.
- Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
- Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2
2
years of professional experience
Work history
Reservation agent
Intercontinental Vienna
Vienna, Austria
09.2022 - 07.2023
- Conducted over 50 calls professionally and politely to maintain excellent service standards.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Completed bookings and reservation amendments using hospitality property management software.
- Upsold guest experiences to maximize average booking value.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Maximized sales profits using proven upselling and cross-selling techniques.
Reservations and reception agent
Hotel Roomz Prater
Vienna, Austria
09.2021 - 08.2022
- Greeted and checked-in guests promptly and professionally.
- Dealt with high-volume calls and emails competently to meet service targets.
- Acted as first point of contact for guests to resolve potential issues with reservations.
- Organized guest transport to support smooth airport transfers.
- Kept reservations systems up-to-date for clear availability management.
- Recommended hotel packages and initiatives to guests for increased business profits.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
Medical administrative assistant
Evangelic Hospital
Vienna, Austria
05.2021 - 05.2021
- Answered phone enquiries and transferred calls to specific departments.
- Set new appointments, rescheduled appointments, and sent reminders.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Confidentially managed medical records, ensuring patient notes were readily available for required appointments to minimize delays.
Education
Diploma of Higher Education - Medical administration
Dr. Kienbacher
Vienna, Austria 02.2021 - 05.2021
A-Levels - General education
BRG Feldgasse
Vienna, Austria /2015 - /2019
Skills
- Schedule management
- Product knowledge
- Flexible
- Customer-service orientated
- Multitasking and prioritisation
- Organised and reliable
- Email management
- MS Office
- 10 Finger System
- Cancellation management
Languages
English
Fluent
german
Fluent
hindi
Fluent
Urdu
Fluent
Punjabi
Native
Timeline
Reservation agent
Intercontinental Vienna
09.2022 - 07.2023
Reservations and reception agent
Hotel Roomz Prater
09.2021 - 08.2022
Medical administrative assistant
Evangelic Hospital
05.2021 - 05.2021
Diploma of Higher Education - Medical administration
Dr. Kienbacher
02.2021 - 05.2021
A-Levels - General education
BRG Feldgasse
/2015 - /2019
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