Iljeet Kalra
Salford
Summary
- Attentive individual working proactively and responsively to meet customer needs. Retains knowledge for helpful, informative service advice. Meticulous and methodical to achieve tasks to instruction.
- Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
- Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2
2
years of professional experience
Work history
Reservation agent
Intercontinental Vienna
Vienna, Austria
09.2022 - 07.2023
- Conducted over 50 calls professionally and politely to maintain excellent service standards.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Completed bookings and reservation amendments using hospitality property management software.
- Upsold guest experiences to maximize average booking value.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Maximized sales profits using proven upselling and cross-selling techniques.
Reservations and reception agent
Hotel Roomz Prater
Vienna, Austria
09.2021 - 08.2022
- Greeted and checked-in guests promptly and professionally.
- Dealt with high-volume calls and emails competently to meet service targets.
- Acted as first point of contact for guests to resolve potential issues with reservations.
- Organized guest transport to support smooth airport transfers.
- Kept reservations systems up-to-date for clear availability management.
- Recommended hotel packages and initiatives to guests for increased business profits.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
Medical administrative assistant
Evangelic Hospital
Vienna, Austria
05.2021 - 05.2021
- Answered phone enquiries and transferred calls to specific departments.
- Set new appointments, rescheduled appointments, and sent reminders.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Confidentially managed medical records, ensuring patient notes were readily available for required appointments to minimize delays.
Education
Diploma of Higher Education - Medical administration
Dr. Kienbacher
Vienna, Austria 02.2021 - 05.2021
A-Levels - General education
BRG Feldgasse
Vienna, Austria /2015 - /2019
Skills
- Schedule management
- Product knowledge
- Flexible
- Customer-service orientated
- Multitasking and prioritisation
- Organised and reliable
- Email management
- MS Office
- 10 Finger System
- Cancellation management
Languages
English
Fluent
german
Fluent
hindi
Fluent
Urdu
Fluent
Punjabi
Native
Timeline
Reservation agent
Intercontinental Vienna
09.2022 - 07.2023
Reservations and reception agent
Hotel Roomz Prater
09.2021 - 08.2022
Medical administrative assistant
Evangelic Hospital
05.2021 - 05.2021
Diploma of Higher Education - Medical administration
Dr. Kienbacher
02.2021 - 05.2021
A-Levels - General education
BRG Feldgasse
/2015 - /2019
Similar Profiles
.jpeg&q=70 "Emmanouil Vereroudakis")
Emmanouil VereroudakisEmmanouil Vereroudakis
Research Assistant - PhD Candidate at University of Vienna ViennaResearch Assistant - PhD Candidate at University of Vienna Vienna
Jaya K CJaya K C
Guest Experience Executive Team Leader at Intercontinental Sydney (IHG Hotels and Intercontinental Group)Guest Experience Executive Team Leader at Intercontinental Sydney (IHG Hotels and Intercontinental Group)
Amin AnsariAmin Ansari
Cluster Assistant Revenue Manager at Intercontinental Abu Dhabi Hotel and Intercontinental Abu Dhabi ResidencesCluster Assistant Revenue Manager at Intercontinental Abu Dhabi Hotel and Intercontinental Abu Dhabi Residences
Hithashree ChannabasavegowdaHithashree Channabasavegowda
Assistant manager at KFCAssistant manager at KFC
ELLIOTT BETTELLIOTT BETT
Outbound sales agent at fast salesOutbound sales agent at fast sales