Iliasse Benhammadi

• Managed payroll for 400+ employees (salaried & hourly), ensuring 100% accuracy and timely processing.
• Automated Employees Master List, streamlining payroll & HR processes from onboarding to offboarding, reducing manual workload by 40%.
• Identified & recovered £50,000 in payroll discrepancies, improving financial accuracy and controls.
• Administered pensions, statutory pay (sick, maternity/paternity), and year-end reporting (P60s, P45s, tax calculations).
• Processed multi-cycle payroll (fortnightly & monthly), enhancing compliance and efficiency.
• Scheduled induction sessions & EHO training, ensuring smooth onboarding and regulatory compliance.
• Optimized payroll workflows, collaborating with Finance & Operations to enhance data accuracy.

Key Achievements:

✔ Recovered £50,000 in payroll discrepancies, strengthening financial oversight.
✔ Cut payroll processing time by 40% through automation & workflow improvements.
✔ Balanced payroll & HR responsibilities , demonstrating adaptability in a fast-paced, short-staffed setting.

• Navigated pre-opening challenges such as tight deadlines, limited infrastructure, and high recruitment demands , ensuring timely hiring completion before the Qatar FIFA World Cup .
• Took full ownership of payroll operations within three months of joining , creating an employee database and managing the entire payroll process, including administrative duties.
• Implemented and managed an attendance tracking system for 400+ employees , improving record accuracy and payroll processing efficiency .
• Collaborated cross-functionally with Finance, HR, and Operations to resolve attendance-related discrepancies , ensuring precise payroll calculations.
• Oversaw HR database management , maintaining both physical and digital employee records to ensure data accuracy and compliance.
• Led the offboarding process , ensuring smooth employee transitions and adherence to company policies.
• Administered medical insurance benefits , handling new hire enrolments, terminations, and direct coordination with insurance providers to streamline processes and resolve employee concerns.
• Managed the sick leave process , verifying leave requests, updating records in the attendance system, and ensuring policy compliance .
• Liaised with the Government Relations team to coordinate employee documentation, work permits, and compliance matters .

Key Achievements:

✔ Successfully facilitated pre-opening hiring , meeting high-volume recruitment demands under tight deadlines.
✔ Implemented a new attendance system , improving accuracy and payroll efficiency for a workforce of 400+ employees .
✔ Took ownership of payroll & HR operations within 3 months , demonstrating adaptability and leadership.
✔ Streamlined insurance & benefits administration , enhancing the employee experience.

• Provided exceptional customer support to Uber Partners in Canada & the USA , resolving technical and operational issues efficiently.
• Troubleshot technical problems and communicated complex solutions in a clear and concise manner to non-technical users.
• Enhanced partner experience by providing accurate guidance on Uber's processes and policies, ensuring high customer satisfaction.
• Developed strong problem-solving and communication skills , handling high-volume inquiries in a fast-paced environment.

• Led the digital transformation of a family business by implementing E-commerce solutions , shifting from traditional sales to online platforms.
• Managed the end-to-end development of an E-commerce platform , including website creation, product catalogue expansion, and advertising campaigns .
• Conducted in-depth market research to identify consumer trends, leading to the discovery of new revenue streams.
• Successfully expanded the business's target market by introducing B2C (business-to-consumer) sales , complementing its existing B2B (business-to-business) operations .
• Implemented SEO and online marketing strategies , increasing brand visibility and sales conversion rates.
• Improved website functionality and performance through thorough testing, optimization, and bug resolution.

• Provided high-quality customer support for a prominent French telecommunications company , ensuring a seamless customer experience.
• Addressed customer inquiries, concerns, and technical issues , maintaining a high customer satisfaction rate .
• Developed expertise in telecom products & services , enabling accurate troubleshooting and customer guidance.
• Effectively communicated complex information in a clear and concise manner , enhancing customer understanding.
• Demonstrated strong organizational skills , managing multiple support cases in a fast-paced environment.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.