Summary
Work history
Education
Skills
Languages
Timeline
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Ilian Nikolov

Ilian Nikolov

Plymouth,England

Summary

I am a hard-working, enthusiastic individual who is keen and eager to learn. I have acquired a range of skills from working in the hospitality industry. I have learned great customer service techniques and practical skills around food and drink preparation. I have worked in three different countries which means I have developed the ability to communicate with people of different nationalities and I take pride in providing a high-quality service for all. I am not afraid to challenge myself and enjoy a fast pace and highly motivated work environment. I am capable of listening, processing information and then striving to put that into place to do my best in every role I undertake.

Work history

Customer Assistant

Petrol Station
Bulgaria
  • Customer service facing role, including operating the pumps and cash/payment handling.
  • Maintaining the sales floor stock levels through active replenishment.

Waiter / Bar Tender

Cyprus Hotel
Cyprus
  • Warmly greeting guests into the restaurant whilst in a face pace environment.
  • Serving, taking and making guest requests to a high standard whilst managing the area to ensure a clean and tidy workspace.
  • Presented myself highly whilst dealing with customer complaints and ensuring they were resolved to the best of my ability so that every guest left the establishment happy and satisfied.

Customer Assistant

Takeaway Restaurant
Wales


  • Opening and closing the shop in place of the general manager. Offering support and service where needed.
  • Used great customer service skills to take orders both in person and over the phone ensuring that each customer got what they wanted.
  • Adhered to strict food handling processes and cleanliness guidelines to ensure the takeaway was maintained correctly.
  • Presented myself to a high standard building great relationships with regular customers.

Junior Sous Chef

Turtle Bay
Plymouth
  • Preparing and cooking food to order, working in a high pace fast environment whilst maintaining the highest quality possible and ensuring that all hygiene regulations are followed.
  • Opening and closing the restaurant offering help and support to the management team and my peers.
  • Managing the costs of purchasing supplies and keeping up with the ordering to ensure a smooth running of the day to day business needs.
  • Overseeing different kitchen stations to ensure an efficient trade at peak times for service.
  • Offering extra support to the business by picking up shifts in the bar, developing my own skills and showing a willingness to step out of my usual role when needed.


Education

Level 1 - English

City College, Plymouth
Plymouth

A-Levels - Travel and Tourism

College
Bulgaria

Skills

  • Bilingual Due my previous work experience I can speak Bulgarian, English and a little Russian
  • Ability and Willingness to work late nights and weekends Irregular hours have featured throughout all of my job roles These experiences have allowed me to develop a new working routine whereby weekends and nights are enjoyable
  • Ability to work and motivate myself as both an individual and as part of a team

Languages

English
Fluent
Bulgarian
Native
Russian
Beginner
Greek
Beginner

Timeline

Customer Assistant

Petrol Station

Waiter / Bar Tender

Cyprus Hotel

Customer Assistant

Takeaway Restaurant

Junior Sous Chef

Turtle Bay

Level 1 - English

City College, Plymouth

A-Levels - Travel and Tourism

College

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Ilian Nikolov