ILHAM FARAH
London
Summary
SIA-licensed and First Aid certified night professional with 3+ years of multi-site night supervision experience across central London buildings, managing up to 14 staff. Not a formal security job title, but strong security awareness through regular liaison with in-house security, control room, and on-site medics. Experienced in incident escalation, suspected security breach reporting, access issue coordination for authorised personnel, accurate reporting, investigation support, and clear shift handovers. Now transitioning into an entry-level Security Officer role, bringing reliability, calm judgement, and consistent night-shift discipline.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Supervisor
Principle Cleaning Services Ltd
London, UK
01.2021 - 12.2025
- Supervised up to 14 staff across multiple buildings on night shifts, allocating tasks, checking progress, and maintaining standards across sites.
- Served as the operational liaison with in-house security, the control room, and on-site medics, escalating staff welfare concerns, suspected security breaches, and urgent incidents.
- Supported access issue resolution for authorised personnel by contacting security and control, ensuring issues were logged, communicated, and followed up.
- Completed regular welfare checks and site oversight during unsupervised hours, maintaining safe working conditions and raising concerns promptly.
- Reported faults, defects, and hazards, escalating urgent risks and documenting actions taken for management follow-up.
- Logged accidents, incidents, and near misses, gathering clear details and supporting internal investigations when required.
- Managed sickness and short-notice cover, reallocating staff and priorities to maintain continuity across sites.
- Produced accurate shift paperwork, incident notes, and clear handovers to managers and day teams.
Office Coordinator (Part-Time)
Tesla Engineering Ltd
Pulborough and Storrington, UK
08.2020 - 09.2025
- Maintained accurate documentation, email communication, and confidential records with strong attention to detail.
- Supported compliance administration and organised reporting, ensuring tasks were tracked and completed.
- Coordinated schedules and handled professional communication across teams.
Education
GCSEs - undefined
Whitefield School
BSc (Hons) - International Hospitality and Tourism Management
Arden University
02.2026
Skills
- Obtained SIA license to ensure compliance with security industry standards
- Monitored environments to ensure safety and security protocols were upheld
- Enhanced situational awareness through proactive monitoring and analysis of environmental factors
- Established and maintained a professional online presence across multiple platforms
- Facilitated communication between operations and security teams to enhance collaboration
- Facilitated incident escalation processes to ensure timely resolution of critical issues
- Executed breach reporting protocols to ensure compliance with security standards
- Facilitated emergency response operations to ensure swift and effective crisis management
- Facilitated coordination of access issue resolution processes
- Reported accidents promptly to ensure timely response and resolution Documented incident details accurately to support investigation processes Assisted in maintaining safety protocols through thorough reporting procedures
- Facilitated near-miss reporting processes to enhance workplace safety protocols
- Facilitated comprehensive investigation support to enhance case resolution efficiency
- Developed comprehensive written documentation to enhance knowledge sharing
- Reported faults to support teams for prompt resolution Assisted in tracking and documenting issues to improve service quality Collaborated with colleagues to enhance reporting processes
- Reported hazards to maintain workplace safety and compliance Supported team members in identifying potential risks Assisted in implementing safety protocols to mitigate hazards
- Facilitated urgent escalation processes to address critical issues promptly
- Tracked follow-up actions to support team objectives Organized communication with stakeholders to facilitate project progress Assisted in maintaining project timelines through diligent monitoring
- Assisted in executing night operations to support mission objectives Collaborated with team members to ensure smooth execution of tasks during nighttime activities Contributed to maintaining safety protocols during night operations
- Conducted welfare checks to assess individual well-being and provide necessary support Assisted individuals in accessing community resources and services Documented findings and reported concerns to appropriate authorities
- Implemented lone-worker awareness protocols to enhance safety measures
- Facilitated smooth shift transitions by communicating key information to team members Supported team members in understanding daily objectives and responsibilities Assisted in maintaining operational continuity during handovers
- Recorded daily activities and observations to maintain accurate logs Assisted team members in documenting project progress and challenges Supported management by providing timely updates on daily operations
- Facilitated timely email updates to keep team members informed Supported communication efforts to enhance project collaboration Assisted in maintaining project timelines through regular status updates
- Assisted in compiling checklist reports for project evaluations Supported team members in tracking project milestones and deliverables Contributed to maintaining organized documentation for project audits
- Oversaw team operations to ensure effective collaboration and productivity
- Assisted in distributing tasks among team members to enhance project efficiency Supported project teams in meeting deadlines through effective task management Collaborated with colleagues to ensure clear communication of responsibilities
- Executed comprehensive sickness cover planning to ensure uninterrupted workflow
- Conducted comprehensive performance evaluations to ensure operational efficiency
- Exhibited exceptional professionalism in customer interactions to enhance client relationships
- Facilitated calm communication to foster positive interactions among team members
- Cultivated conflict awareness to enhance team dynamics and communication
Certification
- SIA Licence, Valid, 2025-12-31
- First Aid Certificate, Valid
Core Security Skills
- SIA licensed
- Vigilance
- Situational awareness
- Professional site presence
- Operations and security liaison (in-house security, control room, on-site medics)
- Incident escalation support
- Suspected breach reporting
- Emergency response support
- Access issue coordination for authorised personnel (via control and security)
- Accident reporting
- Near-miss reporting
- Investigation support
- Written documentation
- Fault reporting
- Hazard reporting
- Urgent escalation
- Follow-up tracking
- Night operations across multiple buildings
- Welfare checks
- Lone-worker awareness
- Shift handovers
- Daily logs
- Email updates
- Checklist reporting
- Team supervision
- Task allocation
- Sickness cover planning
- Performance checks
- Customer-facing professionalism
- Calm communication
- Conflict awareness
Personal Information
Availability: Available to start with one week's notice | Nights preferred | Flexible across London
References
Available on request
Timeline
Night Supervisor
Principle Cleaning Services Ltd
01.2021 - 12.2025
Office Coordinator (Part-Time)
Tesla Engineering Ltd
08.2020 - 09.2025
GCSEs - undefined
Whitefield School
BSc (Hons) - International Hospitality and Tourism Management
Arden University