ILEANA VELEZ
San Francisco,CA
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work history
Administrative Assistant/Secretary
Team Iceberg Inc
San Francisco
01.2011 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to company employees by copying, faxing and filing documents
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Housekeeper
Cleaning Authority
Redwood City
10.2012 - 12.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Disposed of trash and recyclables each day to avoid waste buildup
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Visual Merchandising Supervisor
Tillys
San Bruno
01.2010 - 02.2011
- Monitored and replenished display inventory and restructured according to available stock
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Created interior displays to promote products in alignment with corporate sales objectives.
Mens Suits Specialist
JCPenney
San Bruno
08.2008 - 02.2010
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Listened to customer needs and desires to identify and recommend optimal products.
Education
General Studies
Baden High School
06.2008
Skills
- Document and File Management
- Special Requirements
- Office Equipment Operation
- Administrative Staff Supervision
- Computers and Technology
- Multitasking and Time Management
- Kronos Timekeeping
- Supply Inventory Control
- Resource Coordination and Allocation
- Administrative Arrangements
- Office Supplies and Inventory
- Appointment Coordination
- Business Correspondence
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Strong Organizational Skills
- Billing and Invoicing
- Research and Analytical Skills
- Customer Support Needs Assessment
- Administrative Leadership
- Memoranda Preparation
- Database Entry
- Payment Distribution
- Phone Call Direction
- Database and Client Management Systems
- Office cleanliness
- Data entry
- Microsoft Word expertise
- Strong problem solver
- Inspiring leadership
- Motivational communication
- Employee management
- Team supervision
- Stocking and replenishing
- Merchandising plan creation
- Sales strategy
- Sales strategies
- Product expertise
- Marketing knowledge
Accomplishments
- Dedicated Administrative Assistant with experience managing administrative teams and delegating tasks to accomplish operational goals
- Knowledgeable about arranging authorizations, preparing work orders and processing vouchers
- Methodical and highly organized with good prioritization and planning abilities.
Timeline
Housekeeper
Cleaning Authority
10.2012 - 12.2014
Administrative Assistant/Secretary
Team Iceberg Inc
01.2011 - 11.2020
Visual Merchandising Supervisor
Tillys
01.2010 - 02.2011
Mens Suits Specialist
JCPenney
08.2008 - 02.2010
General Studies
Baden High School