Ildiko Vass
CHATHAM,Kent
Summary
Result driven customer service executive bringing over 6 years of experience in customer service, distribution and logistics in the pharmaceutical industry. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Executive
Carclo Technical Plastics Mitcham
08.2017 - Current
- Successfully assessed customers' files and drafted detailed reports to management based on results.
- Exceeded weekly and monthly targets by delivering comprehensive and consistent service.
- Updated account information after customer calls for well-maintained data accuracy.
- Participated in meetings with managment or customers to discuss goals and sales target.
- Resolved complaints with proactive problem-solving and analysis.
- Organise shipments to Europe or overseas and if needed organise customer returns
- Facilitated transit by completing all shipment documentation and despatch records with zero error.
- Prevented customer complaints through effective stock management, verifying sufficient product availability to complete orders.
- Liaised with couriers to ensure 100% on-time delivery of international shipments.
- Sourced certificates, manifests and accompanying documents to meet regulatory requirements.
- Verified payment and customer information before dispatching goods to destinations.
- Organised delivery and acquisition of raw materials for business use.
Customer Office Support
Permanent eGreen Ltd
London
08.2015 - 08.2017
- Managing customer accounts and orders, making sure customer receive their goods on time
- Dealing with customer requirements and complaints
- Chase customers for payments and offering solutions for payment terms
- Working closely with all departments within the company to provide the best customer service by providing support and goods of highest quality to customers
- Setting up accounts for the company
- Working at accounts payable entering invoices on to E9 system, as well as filing and
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Store Assistant Manager
H&T Pawnbrokers
London
10.2008 - 08.2015
- Mentored team on effective upselling and cross-selling techniques, increasing profits.
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Increased store sales year-on-year, exceeding KPI targets.
- Regularly exceeded weekly sales, budget and other targeted goals, through continued drive and determination.
- Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.
- Completed opening and closing procedures each day.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Kept awareness of competitor activity and developed ideas to promote store.
Education
Bachelor's degree - Journalism and Classical Civilisation
Roehampton Univerrsity
2008
Skills
- Logistics, customer service, sales, management support, Accounts Payable, Filing
- Photocopying, Employee Engagement, Financial Statements/Financial Reports, Report
- Maintenance, Communication Skills
- Health and safety compliance
- Quality and risk assessment
- 5S principles
- ISO certified
- Staff development plans
- Lean manufacturing
Interests
HOBBIES & INTERESTS
, reading, Dog walking, Bird watching, Hiking
Additional Information
- Fluent in Hungarian
- Kent
- photocopying documents Working closely with all departments and helping out with their day-to-day tasks Providing Excellent Customer Service to customers Reviewing financial statements and assist in communicating results with staff members to motivate staff and overachieve set goals to maximise shop profitability. Achieving financial targets and objectives while maintaining excellent customer service.
Languages
Hungarian
Native
Timeline
Customer Service Executive
Carclo Technical Plastics Mitcham
08.2017 - Current
Customer Office Support
Permanent eGreen Ltd
08.2015 - 08.2017
Store Assistant Manager
H&T Pawnbrokers
10.2008 - 08.2015
Bachelor's degree - Journalism and Classical Civilisation
Roehampton Univerrsity
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