Ildiko Toth
Harrow
Summary
Offering organisational skills and keen understanding of customer service. Knowledgeable about inventory management and team leadership. Ready to use and develop communication, problem-solving, and sales skills customer service assistant role. Driven individual with keen eye for fashion and commitment to delivering exceptional customer service and fostering team collaboration. Possesses strong leadership abilities and expertise in retail operations, ensuring smooth day-to-day management and positive shopping experience. Ready to contribute to success of the available role by enhancing store performance and customer satisfaction.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
The Money Shop
Store Manager
Harrow, Middlesex
02.2010 - 10.2012
- Introduced customer loyalty program to increase repeat business.
- Provided exceptional customer service, exceeding customer expectations.
- Maintained accurate and up-to-date records, including inventory levels, sales figures and customer data.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed team of sales associates to consistently exceed sales targets and maintain high level of customer satisfaction.
Merchandiser/Customer service
GAP FLAGSHIP OXFORD STREET
CENTRAL LONDON , City of London
01.2007 - 12.2009
- Arranged product displays to maximise cross-selling opportunities and increase sales.
- Assessed inventory to identify restocking needs and minimise shortages.
- Coordinated in-store displays according to promotional plans outlined by vendors.
- Walked through store regularly to evaluate and enhance merchandising displays.
- Processed and priced new items to optimise customer interest.
- Briefed decorating teams on project requirements.
Customer assistant
Nandos
Harrow
03.2005 - 12.2006
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
GCSEs - Architecture
Pechy Mihaly Secondary School
London 06.2000 - 06.2005
ESOL - ENGLSH LEVEL 3
Harrow College
London 09.2006 - 05.2007
Skills
- Self motivated
- Team building
Languages
Hungarian
Fluent
English
Fluent
Arabic
Beginner
Affiliations
- I love to drawing ,painting also really great making pictures .I'm really interesting photography.
References
References available upon request.
Timeline
The Money Shop
Store Manager
02.2010 - 10.2012
Merchandiser/Customer service
GAP FLAGSHIP OXFORD STREET
01.2007 - 12.2009
ESOL - ENGLSH LEVEL 3
Harrow College
09.2006 - 05.2007
Customer assistant
Nandos
03.2005 - 12.2006
GCSEs - Architecture
Pechy Mihaly Secondary School
06.2000 - 06.2005
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