Ildiko Gyuran
Skelmersdale,Lancashire
Overview
7
7
years of professional experience
Work History
Hotel Room Attendant
Pestana Chelsea Bridge Hotel and Spa
London, Vauxhall
02.2011 - 04.2011
- Cleaned guest rooms and changed linen to high standards.
- Cleaned and tidied hotel rooms, adhering to strict hygiene and cleanliness standards for guest satisfaction.
- Prepared rooms for new guests on tight schedules, ensuring timely availability for check-ins.
- Replenished room supplies such as toiletries, linens, and minibar items promptly.
- Addressed guest queries and concerns professionally, enhancing overall guest experience.
- Welcomed guests, provided answers to questions and anticipated service needs.
- Followed cleaning checklists to match quality specifications for each space.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Conducted daily inventory checks of linens and cleaning supplies to maintain adequate stock levels.
- Notified supervisors upon completion of cleaning, facilitating prompt guest check-ins.
- Maintained confidentiality and privacy of guests, respecting their personal space and belongings.
- Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
- Organised rubbish and recycling into designated bins for proper waste disposal.
- Followed lost and found procedures strictly, ensuring items left by guests were securely stored or returned.
- Upheld health and safety standards when handling and using chemicals.
- Sprayed pesticides to prevent and eliminate infestations in interior spaces.
Research Interviewer
TNS Hungary
Miskolc,Hungary, Borsod Abauj Zemplen Megye
05.2009 - 12.2010
- Stored collected information confidentially and securely.
- Asked questions following instructions to obtain specific information, including person's name, age and address.
- Clarified interview procedures to build trust with participants, enhancing engagement.
- Contacted individuals through phone calls, in-person meetings, or virtual platforms to gather information.
- Applied appropriate interview technique to draw out relevant, reliable information.
- Documented responses following established guidelines.
- Explained importance of participation to eligible individuals to encourage enrolment and completion of interviews.
- Adhered to approved questions during interviews.
- Managed confidential candidate information with utmost discretion, upholding data protection principles and fostering trust in the interview process.
- Formulated questions with survey sponsors to elicit accurate information.
- Organised focus group sessions to facilitate discussions and gather essential insights from participants.
- Collated responses from interviews or polls for comprehensive analysis.
- Created a positive and welcoming interview environment, reducing candidate anxiety and encouraging open communication.
- Complied with policies and guidelines by maintaining high levels of patience and professionalism during lengthy interviews.
- Adhered to strict guidelines while listening to and capturing respondent answers over the telephone.
Waitress Assistant
Intim Bar
Miskolc,Hungary, Borsod Abauj Zemplen Megye
05.2007 - 05.2008
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Engaged in continuous learning about new menu items and specials to effectively communicate offerings to customers.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Greeted new customers and offered immediate seating assistance.
- Checked accuracy of completed orders and delivered to customers at tables.
- Resolved customer complaints with empathy, ensuring satisfaction and maintaining positive dining experiences.
- Enhanced customer experience by serving each guest with a sincere and enthusiastic attitude.
- Maintained excellent team relationships by proactively helping waitresses complete duties throughout service.
- Removed dishes, glassware and cutlery from customers when finished, asking for refills or extra courses for upselling purposes.
- Documented customer orders, calculated bills and processed payments.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Built rapport with regular customers, recalling their preferences to deliver personalised service.
- Responded to customer feedback with professionalism, resolving complaints to ensure satisfaction.
- Engaged in continuous learning about new menu items and promotions to effectively communicate with customers.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Used clever sales techniques and communicated promotions to increase company profits.
- Removed discarded trash and used dishes from customer tables.
- Hand-washed dishes and glassware.
- Stayed up-to-date on menu changes, enhancements and recipe ingredients to efficiently answer customer questions.
Store Manager
The Parade
Miskolc,Hungary, Borsod Abauj Zemplen Megye
07.2006 - 04.2007
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Controlled store budget and expenses to meet financial targets.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Resolved customer complaints, enhancing satisfaction and loyalty.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Determined pricing based on market capacity and demand to achieve revenue targets.
- Stored stock safely and securely to maintain quality of goods.
Bartender
Corner Bar
Miskolc,Hungary, Borsod Abauj Zemplen Megye
06.2004 - 09.2006
- Took customer orders and prepared drinks following best practices for each type.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Advised customers on available beverages and optimum choices for individual tastes.
- Monitored customer drink levels and intervened to prevent excessive drinking and intoxicated driving.
- Resolved customer complaints with diplomacy, preserving the establishment’s reputation for excellence.
- Fostered friendly and welcoming atmosphere, contributing to 30% increase in repeat customers.
- Trained new staff on bar operations and cocktail preparation, enhancing customer service standards.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
- Verified customer age using official government identifications prior to serving alcohol.
- Restocked snacks and food items at bar for customer service.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Memorised multiple customer orders at once, using [software] to process.
- Disassembled and cleaned taps to remove build-up.
Education
A-Levels - Logistics Administrator
Oktatasi Studio LTD
Miskolc Hungary2007
GCSEs - Computer Science
Karoly Kos High School
Miskolc, Hungary2004
Skills
- Good Communucations
- Accurate
- Hard Working
Timeline
Hotel Room Attendant
Pestana Chelsea Bridge Hotel and Spa
02.2011 - 04.2011
Research Interviewer
TNS Hungary
05.2009 - 12.2010
Waitress Assistant
Intim Bar
05.2007 - 05.2008
Store Manager
The Parade
07.2006 - 04.2007
Bartender
Corner Bar
06.2004 - 09.2006
A-Levels - Logistics Administrator
Oktatasi Studio LTD
GCSEs - Computer Science
Karoly Kos High School