ILANKUMARAN CALYRADJA

• Optimised end-user computing services to enhance operational efficiency for global VIP and remote users.
• Spearheaded global deployment of Windows 11 to ensure seamless business operations across all departments.
• Optimised SCCM task sequences to streamline driver deployment processes.
• Assisted in managing OSD scenarios with a focus on upgrade and refresh strategies. Coordinated with teams to support implementation of upgrade solutions. Streamlined processes to enhance system upgrade efficiency.
• Deployed applications through SCCM and Intune to optimise software distribution and ensure reliability.
• Developed and implemented compliance and conditional access policies to enhance organisational security.
• Assisted teams in resolving deployment failures and boundary issues to improve system reliability. Supported client communications to address health concerns and prevent policy delays. Helped implement initiatives aimed at enhancing resolution processes and boosting client satisfaction.
• Oversee VMware vSphere environment to guarantee high availability and performance of over 200 virtual machines.
• Optimised ham operations asset lifecycle tracking to enhance overall operational efficiency.
• Facilitated global support teams to enhance collaboration and foster knowledge sharing.
• Conducted root cause analysis to drive operational efficiency and resolve persistent issues.

• Facilitated seamless user experiences for onsite and remote personnel to enhance operational efficiency.
• Facilitated deployment of Windows 10 standard images using SCCM and Intune to streamline software management processes.
• Executed device refresh decommissioning to ensure accurate and updated asset management.
• Deliver advanced support for printers, conferencing systems, and O365 to enhance operational efficiency.

• Monitor security alerts using ArcSight and Splunk to enhance organisational security posture.
• Analysed logs and prepared incident reports to ensure swift resolution of incidents and minimise downtime.
• Supported security operations and incident response activities to safeguard critical systems and data integrity.

• Migrated over 2000 pieces from Windows 7 to Windows 10 to enhance system performance and security.
• Delivered comprehensive Office 365 and IBM Notes support, ensuring seamless user experiences.
• Executed firmware upgrades for Dell docking stations to enhance device performance and compatibility.

• Managed global endpoint operations for enterprise users
• Executed large-scale Windows 7 to 10 migrations
• Administered VMware vSphere (400+ VMs) and implemented NSX-T security
• Performed application lifecycle management and SCCM troubleshooting
• Acted as escalation point and ensured SLA compliance

• Oversaw deployment and management of EMC VNX and NetApp FAS storage to ensure optimal data accessibility and security.
• Administer cifs, nfs, and iscsi protocols to facilitate seamless data access and management.
• Facilitated 24/7 support and vendor coordination to enhance service delivery and operational efficiency.

• Led EU end-user infrastructure transition to Cargill standards
• Deployed Windows 7 images via SCCM
• Supported VMware environments

Provided support for desktop and laptop users. Assisted in troubleshooting hardware and software issues. Resolved technical problems to ensure efficient operation.

Administer mobile device management strategies to ensure optimal device performance and security.

Managed printer and accessories support to ensure optimal functionality and user satisfaction.

Facilitated network support by troubleshooting connectivity issues and maintaining system functionality.