Ilana Marea Zangari
Oxford,Oxfordshire
Summary
Experienced hospitality professional passionate about creating tailor-made holidays that make guests feel welcome and at ease. Skilled in maintaining organised and efficient front office environments, managing high-volume communications, and delivering outstanding customer service. Thrives in roles requiring a strong sense of leadership, ensuring smooth operations through effective communication, multitasking, and a guest-centric approach.
Overview
4
4
years of professional experience
Work History
Trainee sommelier
Hauner Winery
Lingua, Island of Salina, Italy
06.2020 - 09.2020
- Conducted comprehensive wine tastings, provided warm welcome to guests upon their arrival, promoted awareness of the typical local products to clients resulting in increased sales.
Trainee sommelier
Hauner Winery
Lingua, Island of Salina, Italy
06.2021 - 09.2021
Trainee sommelier
Hauner Winery
Lingua, Island of Salina, Italy
06.2022 - 09.2022
Receptionist and Concierge
Hotel Ravesi
Malfa, Island of Salina, Italy
06.2022 - 09.2022
- Enhanced customer satisfaction by efficiently managing all front desk enquiries. Managed phone calls, resulting in effective communication flow within the company. Organised special requests from guests, ensuring attention to detail and creation of a tailored holiday. Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival. Booking and coordination of transports to the hotel. Handled check-in and check-out procedures.
Receptionist and Concierge
Hotel Ravesi
Malfa, Island of Salina, Italy
06.2023 - 09.2023
Receptionist and Concierge
Hotel Ravesi
Malfa, Island of Salina, Italy
04.2024 - 09.2024
Education
Diploma di Maturità (Italian High School Diploma) - Sciences
Isa Conti Eller Vainicher High School
Lipari, Italy 09/2018 - 06/2023
Bachelor of Arts with Honours - Modern Languages with Translation
Oxford Brookes University
Oxford 09/2024 -
Skills
- Team Leadership
- Proactive problem solving
- Time management skills
- Organised and detail-orientated
Languages
Italian
Native
English
Advanced (C1)
French
Intermediate
Spanish
Elementary
References
References available upon request.
Timeline
Receptionist and Concierge
Hotel Ravesi
04.2024 - 09.2024
Receptionist and Concierge
Hotel Ravesi
06.2023 - 09.2023
Trainee sommelier
Hauner Winery
06.2022 - 09.2022
Receptionist and Concierge
Hotel Ravesi
06.2022 - 09.2022
Trainee sommelier
Hauner Winery
06.2021 - 09.2021
Trainee sommelier
Hauner Winery
06.2020 - 09.2020
Diploma di Maturità (Italian High School Diploma) - Sciences
Isa Conti Eller Vainicher High School
09/2018 - 06/2023
Bachelor of Arts with Honours - Modern Languages with Translation
Oxford Brookes University
09/2024 -
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