Ilana Rubins

• Referral Coordinator duties (below) and also supporting and assisting referral coordinators in the team with day to day queries in the referral process and demonstrating leadership in attaining targets set for the team.
• Assisting the Referral Manager as required, including leading weekly business meetings and completing the weekly report in the Manager’s absence.

● Actively involved in transfer of in house IT system, as part of the working group and becoming a Lead User in new IT system to support others.

● Taking on the role of Charms Lead Admin for Referral Hubs and travelling to other regional offices to provide training on referral logging.

● Liaising with LAs and SSW to help build packages of support for children and foster carers, and providing information on pricing and contractual requirements.

• First point of contact form Local Authorities they require a foster placement.
• Processing high volume of referrals from from LAs across Wales and South West England.
• Understanding the risks and needs of the referred child, identifying a suitable care match (in liaison with SSW and Team Manager), making an offer by completing and EOI and ensuring costings are correct and appropriate to the child's needs, and liaising with the LA until a placement is agreed
• Providing detailed weekly and monthly reports on placement on referral numbers and placement activity for CEO, support SW Team Managers with collecting referral and carer data when requested by LAs
• Building and maintaining relationships externally (LAs) and internally with foster carers and with SSWs and Managers across different agencies within the group

• Based in a Local Authority run children's home
• Responsible for prompt payment of invoices, managing the petty cash, typing up reports and minutes, maintaining staff and young people's files, monitoring CRB disclosures, ordering and maintaining supplies for the office, answering the phone and taking messages or re-directing calls as necessary
• Contract - left to take up a permanent position with National Fostering Agency

Various temporary contract Office Administrator roles in financial and insurance services.

• Connect Utilities and Envoy (both part of the Inexus group)
• Responsible for processing up to £500,000 worth of invoices per month, to a strict deadline and often under pressure.
• Liaising with clients to resolve invoice disputes.
• Use of IT packages Sage, Excel, Word and Outlook.
• Left employment due to being made redundant.

• A range of employment agencies, roles, including work with Inland Revenue and AA Insurance
• Many 6 month contracts, often extended from initial 4 week, and repeat contracts for the same company.
• Use of office based IT - Excel, Word, Outlook and in house IT systems.
• Required to pick up and work with new processes and systems very quickly.