Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Ilakya Sreedharan

Ilakya Sreedharan

Portsmouth,UNITED KINGDOM

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative.


Flexible customer service team member focused resolving customer concerns and enquiries.


Offers helpful answers and relevant information to retain business.


Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.


Achieves company goals through exceptional planning and prioritisation.

Overview

1
1
year of professional experience
18
18
years of post-secondary education

Work history

Sales and customer service representative

New Bake and Bite
Bangalore , Indian
11.2023 - 07.2024
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maintained high standards of professionalism whilst interacting with customers.
  • Resolved customer complaints, ensuring their satisfaction with products or services.
  • Handled cash transactions accurately, maintaining financial integrity at all times.

3D Visualizer, FREELANCE

SLNS Associates
  • Took part in planning elevation design and progressive renders of all spaces and interior designing of residential spaces as well as spatial planning.

Intern as an Interior Designer, DESIGN MATTERS

INTERN
Bangor, INDIA
05.2023 - 09.2023
  • Worked on various projects, presentation drawings, working drawings, 3D Rendering, Estimation and Costing, etc.
  • Delivered excellent customer service by answering queries and providing product information.
  • Provided coverage during peak times to manage customer flow effectively.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Organised displays to promote inventory and encourage customer purchases.
  • Prepared invoices for customers with large orders or special sales types.

Education

Bachelor of Visual arts in Interior and Spatial Design - INTERIOR ARCHITECTURE

BANGALORE SCHOOL OF DESIGN, INDIA
07.2019 - 10.2023
  • Graduated with distinction

Bachelor Of Architecture - undefined

B.M.S SCHOOL OF ARCHITECTURE
01.2016 - 01.2018

Pre-University (Physics,Chemistry,Math,Electronics) - undefined

BISHOP COTTON WOMEN'S CHRISTIAN COLLEGE
01.2014 - 01.2016

Indian Certificate of Secondary Education,I.C.S.E - undefined

BISHOP COTTON GIRLS HIGH SCHOOL
01.2002 - 01.2014

Master of Arts - Interior Architecture and design

University of Portsmouth Masters (On-going ), Portsmouth
09.2024

Skills


  • Wonder share Filmora
  • Spatial planning, Working drawing, Material specification and market study of various products, presentation skills
  • Billing Software (Vyappar )
  • Sales techniques
  • Effective communication
  • Calm under pressure
  • E-Commerce operations
  • Promotions and discounts execution

Accomplishments

  • · Architectural Training and Internship certificate (2023)
  • · Dual Degree Program -In association with College De Paris (2019-2023)
  • · Inspirit 2022-Portfolio Making Workshop by Ramaiah Institute of Technology (2022)
  • · Blum- Training of BLUM Product range and Dynamic Space (2020)
  • · Design Appreciation Award for the 6th sem and 8th Sem Design studio (2022-2023)
  • · Awarded as a consistance performance through out undergraduate program (2019-2023)
  • Sales Head and Retail Assistant (2023-2024)

Timeline

Sales and customer service representative - New Bake and Bite
11.2023 - 07.2024
Intern as an Interior Designer, DESIGN MATTERS - INTERN
05.2023 - 09.2023
BANGALORE SCHOOL OF DESIGN - Bachelor of Visual arts in Interior and Spatial Design, INTERIOR ARCHITECTURE
07.2019 - 10.2023
B.M.S SCHOOL OF ARCHITECTURE - Bachelor Of Architecture,
01.2016 - 01.2018
BISHOP COTTON WOMEN'S CHRISTIAN COLLEGE - Pre-University (Physics,Chemistry,Math,Electronics),
01.2014 - 01.2016
BISHOP COTTON GIRLS HIGH SCHOOL - Indian Certificate of Secondary Education,I.C.S.E,
01.2002 - 01.2014
3D Visualizer, FREELANCE - SLNS Associates
University of Portsmouth Masters (On-going ) - Master of Arts, Interior Architecture and design

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Ilakya Sreedharan