Ikrame Bouzouina

As an AI builder at Fact, I worked on automating the process of extracting information from invoices using Microsoft Power Automate and AI Builder. This involved designing and implementing automated workflows to streamline data extraction, significantly improving efficiency and accuracy. Working with Microsoft Excel, I managed and organised over 15 large datasets, applying advanced functions to process and analyse information effectively.

Skills:

• Exceptional problem solving
• Work methodically with complex data
• Strong understanding of automation processes and how to optimise workflows to reduce manual effort
• Adapt quickly, think critically, and deliver practical solutions to real world challenges

During my time at Halton Law, I was first point of contact for clients, managing over 50 in-person and telephone enquires with professionalism and efficiency. My role involved scheduling appointments and ensuring smooth day-to-day running of the office. I also provided administrative support to the legal team, maintaining organised records and assisting with correspondence.

Skills:

• Excellent communication skills
• Organised
• Assisted with administrative tasks, improving overall functionality of office.
• Attention to detail
• Upheld confidentiality with sensitive information handling procedures.

At the cafe, I gained valuable experience in a fast-paced hospitality environment. My role involved taking orders, serving food and drinks, handling payments, and ensuring customers had a positive dining experience. I worked closely with both kitchen and front-of-house staff, requiring strong teamwork and clear communication, especially in a multilingual setting.

Skills:

• Improved customer satisfaction by providing efficient and friendly service.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Utilised professional communication skills to resolve customer complaints.
• Demonstrated excellent multitasking abilities for timely delivery of orders.