Summary
Overview
Work History
Education
Languages
Affiliations
References
Timeline
Generic

Ikrame Bouzouina

London,United Kingdom

Summary

A versatile and detail-oriented professional with experience across administrative, customer service, and technical roles. Skilled in Microsoft Excel with a background in AI development, demonstrating strong analytic and problem-solving abilities. Previously worked as a receptionist at Halton Law, managing front-desk operations and client communications. Early career experience includes working as a waitress, developing excellent customer service and teamwork skills. Adaptable, organised, and committed to delivering high-quality work in any environment.

Overview

2
2
years of professional experience

Work History

AI Builder

FACT
Twickenham, Richmond upon Thames
11.2024 - 02.2025

As an AI builder at Fact, I worked on automating the process of extracting information from invoices using Microsoft Power Automate and AI Builder. This involved designing and implementing automated workflows to streamline data extraction, significantly improving efficiency and accuracy. Working with Microsoft Excel, I managed and organised over 15 large datasets, applying advanced functions to process and analyse information effectively.

Skills:

  • Exceptional problem solving
  • Work methodically with complex data
  • Strong understanding of automation processes and how to optimise workflows to reduce manual effort
  • Adapt quickly, think critically, and deliver practical solutions to real world challenges

Receptionist

Halton Law
London, SLG
03.2024 - 08.2024

During my time at Halton Law, I was first point of contact for clients, managing over 50 in-person and telephone enquires with professionalism and efficiency. My role involved scheduling appointments and ensuring smooth day-to-day running of the office. I also provided administrative support to the legal team, maintaining organised records and assisting with correspondence.

Skills:

  • Excellent communication skills
  • Organised
  • Assisted with administrative tasks, improving overall functionality of office.
  • Attention to detail
  • Upheld confidentiality with sensitive information handling procedures.

Waitress

La Terrasse Cafe
Belfort , France
06.2023 - 08.2023

At the cafe, I gained valuable experience in a fast-paced hospitality environment. My role involved taking orders, serving food and drinks, handling payments, and ensuring customers had a positive dining experience. I worked closely with both kitchen and front-of-house staff, requiring strong teamwork and clear communication, especially in a multilingual setting.

Skills:

  • Improved customer satisfaction by providing efficient and friendly service.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Utilised professional communication skills to resolve customer complaints.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.

Education

Personal & Career Development Program

Spear
Hammersmith, Hammersmith and Fulham
12.2023 - 02/2024

NVQ Level 3 - Beauty Therapy Level 2

West Thames College
Isleworth
09/2023 - 11/2023

GCSEs - Maths, English , Science, Art, Citizenship,

Ormiston Bridge Academy
Fulham, Hammersmith and Fulham
09.2022 - 05/2023

High School Diploma -

Fulham Cross Girls' School
Fulham, Hammersmith and Fulham
12.2020 - 07/2022

High School Diploma -

Hammersmith Academy
Shepherds Bush, Hammersmith and Fulham
09/2018 - 06/2020

Languages

English
Fluent
Arabic
Intermediate

Affiliations

  • Makeup
  • Art Design
  • Team sports
  • Photography
  • Cooking
  • Travel

References

References available upon request.

Timeline

AI Builder

FACT
11.2024 - 02.2025

Receptionist

Halton Law
03.2024 - 08.2024

Personal & Career Development Program

Spear
12.2023 - 02/2024

Waitress

La Terrasse Cafe
06.2023 - 08.2023

GCSEs - Maths, English , Science, Art, Citizenship,

Ormiston Bridge Academy
09.2022 - 05/2023

High School Diploma -

Fulham Cross Girls' School
12.2020 - 07/2022

NVQ Level 3 - Beauty Therapy Level 2

West Thames College
09/2023 - 11/2023

High School Diploma -

Hammersmith Academy
09/2018 - 06/2020
Ikrame Bouzouina