In my spare time I enjoy swimming and buying new plants
Ikram Dhobah
London
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Care Coordinator /Assistant Manager
Belet & Care Limited
London
01.2021 - Current
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed resident assessments in accordance with current regulations and guidelines.
- Supported patient care excellence via planning and interpretation of programs.
- Used company software and databases to maintain records of services performed and patient conditions.
- Coordinated schedules to arrange management interviews with applicants.
- Developed recruiting strategies to identify qualified candidates and build network.
Call Centre Agent
Universal Credit
London
01.2020 - 11.2020
- Created customer support strategies to increase customer retention.
- Maintained and managed customer files and databases.
- Carried out day-to-day duties accurately and efficiently.
- Assist users in making online claims and ensuring they understand the process and to provide welfare benefits advise with the aim of maximizing the income of tenants and reducing rent arrears.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Receptionist
Cushman and wakefield
London
03.2019 - 01.2020
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Screened visitors and issued badges to maintain safety and security.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Assistant
Zara
London
02.2018 - 10.2018
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
BSc (Hons) Social Care And Health Studies - Social Care
University of Wolverhampton
Wolverhampton 09.2017 - 07.2019
Skills
Integrated care understanding
Creative problem solving
Professional demeanor
Relationship building
Social perceptiveness
Excellent people skills
Multi-tasking strength
Exceptional customer service
Problem-solving skills
Client Service
Interests
Timeline
Care Coordinator /Assistant Manager
Belet & Care Limited
01.2021 - Current
Call Centre Agent
Universal Credit
01.2020 - 11.2020
Receptionist
Cushman and wakefield
03.2019 - 01.2020
Sales Assistant
Zara
02.2018 - 10.2018
BSc (Hons) Social Care And Health Studies - Social Care
University of Wolverhampton
09.2017 - 07.2019