Ikram ABDOUS
Budapest,Hungary
Summary
Curious and fast learner with a strong work ethic, consistently dedicating extra hours to achieve goals. Possesses international experience from studying and working in multinational companies. Passionate about supply chain and logistics, bringing a positive attitude and commitment to excellence.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Marine Operations Controller
Exxonmobil
Budapest, Hungary
05.2023 - Current
- Following up the vessel shipments from the load port to the discharge port, ensuring all movements are included in the nomination.
- Proactively checking the quality of the vessel nominations and GOM (SAP) setup against MATS, SEDNA, the inspection company, and the trades to ensure the correct data input.
- Earning recognition from management for successfully maintaining work efficiency during a system outage.
- Opening bugs in the case of incorrect nominations data or setup, and involving the right contacts to solve the issues effectively.
- Cooperating with traders, sales advisors, the commercial team, and other contacts to ensure timely and accurate payments.
- Investigating the discrepancies with other entities and affiliates for prompt resolution.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Acting as secondary point of escalation for operational and team-related issues, supporting resolution before manager involvement.
- Improving the KPIs since joining the company, resulting in operational efficiency.
- Writing the necessary processes to accomplish the tasks efficiently.
- Sharing new project ideas to improve work efficiency.
Control Tower E-commerce
Schneider Electric
Budapest, Hungary
05.2022 - 11.2022
- Placing purchase orders manually from different distribution centres and technically checking whether they are well placed.
- Ensuring the deliveries to 3PL, DHL, in France.
- Analysing and thoroughly understanding the issues of the shipments.
- Visiting the 3PL DHL warehouse in France and gaining real insight into the functioning of the warehouse.
- Raising complaints in Salesforce to the distribution centres or to 3PL in case of missing, exceeding, or damaged deliveries.
- Managed complaints with calm, clear communication and problem-solving.
- Investigating and pushing to solve the issues effectively.
- Participating in daily meetings and providing explanations of the stock, and order follow-ups.
- Translating the procurement strategy to operations where applicable.
- Writing processes for procurement for the team.
- Following up customer orders in Magento and ensuring the 'pick, pack, ship' process is completed on time.
- Tracking the orders and ensuring smooth deliveries for maximum customer satisfaction.
- Investigating delays and making decisions.
- Participating in daily meetings, communicating the issues found, and pushing to solve them.
- Participating in regular meetings with DHL to discuss and manage the open points.
- Writing order management processes for the team.
- Following up on customer return orders until arrival at the 3PL.
- Communicating with customer care about the returns processed by DHL to refund the customers.
- checking that products are correctly placed in stock.
- Writing the return order managment process for the team.
- Maintained clean, safe working environments to eliminate accident risks.
Order Fulfillment Specialist
Schneider Electric
Budapest, Hungary
11.2021 - 04.2022
- Managing customer orders from different countries, such as France, Spain, and Australia.
- Tracking orders and updating the customer in case of delays or issues.
- Handling customer complaints and requests in Salesforce.
- Placing manual orders for customers if needed.
- Providing quotations to customers on time.
- Participating in daily meetings and providing updates on the issues within my scope.
Intern-Agent, French Customers
Transcosmos
Debrecen, Hungary
01.2021 - 08.2021
- Meeting with team leaders to evaluate the work process.
- Informing clients about different products and providing detailed information.
- Handling client calls for repair complaints and e-commerce requests.
- Working on the SAP system and Salesforce.
- Interacting with clients and understanding their needs.
Trainee, Logistics Department
Moroccan National Railways
Oujda, Morocoo
04.2019 - 07.2019
- Analysing the function of ONCF.
- Visiting ONCF departments: maintenance workshop, and accounting service.
- Understanding the distinction between different types of wagons.
- Applying the ABC method in storage.
Trainee, Logistics Department
University Hospital Center (CHU)
Oujda, Morocco
06.2018 - 08.2018
- Sharing ideas to improve the logistics of the hospital.
- Participating in the selection of the computer systems.
- Participating in the selection of equipment, storage, and transport equipment.
Education
Master of Science - Supply chain management
Szent Istvan University
Godollo, Hungary 09.2020 - 06.2022
Skills
- Office software proficiency
- Salesforce expertise
- Attention to detail
- Effective communication
- SAP knowledge
- Magento experience
- Zendesk support
- Celonis analytics
- Operational efficiency
- Vessel tracking
- Process documentation
- Customer relationship management
- Team collaboration
- Time management
- Problem solving
- Issue resolution
- Critical decision making
Affiliations
- Gym
- Painting
- Reading
- Hiking
Languages
English
Fluent
Arabic
Native
French
Upper intermediate (B2)
Timeline
Marine Operations Controller
Exxonmobil
05.2023 - Current
Control Tower E-commerce
Schneider Electric
05.2022 - 11.2022
Order Fulfillment Specialist
Schneider Electric
11.2021 - 04.2022
Intern-Agent, French Customers
Transcosmos
01.2021 - 08.2021
Master of Science - Supply chain management
Szent Istvan University
09.2020 - 06.2022
Trainee, Logistics Department
Moroccan National Railways
04.2019 - 07.2019
Trainee, Logistics Department
University Hospital Center (CHU)
06.2018 - 08.2018