Ikenna Ronald Okolue
London,Enfield
Summary
A dedicated professional with expertise in customer relationship management systems and retail operations, demonstrating strong capabilities in staff recruitment and selection, key performance indicator tracking, and health and safety compliance. Proven ability to enhance team motivation and build cohesive teams, ensuring time efficiency across all operations. Committed to driving organisational success through strategic application of skills and continuous improvement.
Overview
15
15
years of professional experience
Work history
Sales and service manager
Clarks
Wood Green, Haringey
08.2018 - Current
- Ensured seamless daily operations through proactive team management.
- Oversaw after-sales services, achieving high levels of customer satisfaction.
- Resolved complex customer complaints efficiently, safeguarding company reputation.
- Cultivated customer loyalty by prioritising impeccable service delivery.
- Streamlined departmental processes to enhance overall efficiency.
- Conducted staff appraisals and feedback sessions, fostering continuous improvement.
- Motivated sales team to consistently achieve quarterly targets.
- Enhanced productivity through regular training sessions and improved service standards.
Assistant manager
Clarks (muswell Hill branch)
London, Uk
08.2016 - 08.2017
- Assisted in developing and implementing training programmes for new staff members.
- Coordinated daily operations to ensure efficiency and adherence to company standards.
- Oversaw inventory management processes to maintain optimal stock levels and reduce waste.
- Led team meetings to discuss performance updates and address operational challenges.
- Managed scheduling and shift planning to ensure adequate coverage and support.
- Provided support to manager during audits, ensuring accurate reports.
- Managed daily operations to ensure smooth running of the shop floor.
- Improved customer service by implementing new procedures and protocols.
Supervisor leader
Clarks
London, North Finchley
05.2013 - 07.2016
- Collaborated closely with other department supervisors to streamline processes across different teams.
- Enhanced team performance by implementing effective communication strategies.
- Maintained high standards of cleanliness and organisation in workplace to enhance workflow efficiency.
- Managed shift schedules to ensure optimal staffing levels at all times.
- Delegated tasks effectively, maximising individual strengths within the team.
- Supervised daily operations ensuring adherence to quality standards and safety protocols.
- Coordinated training sessions for new employees covering essential skills and safety procedures.
- Monitored inventory levels and managed stock replenishment to meet customer demand.
- Resolved customer inquiries and concerns maintaining high levels of satisfaction.
Customer service officer
TT Electronics
London, Haringey
01.2011 - 06.2013
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Met daily targets by efficiently managing workload within set timelines.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on company policies and effective customer service techniques.
- Delivered high-quality service with attention to detail and professionalism.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Analysed customer feedback to identify trends and suggest improvements to service delivery.
Education
A-Levels - Economics
Ewin College
Leicester 09/1997 - 07/1998
Pass - economic
Middlesex University
London 03/1998 - 06/2002
Diploma of Higher Education - Mental health
Open University
London 06/2025 - 07/2025
Diploma of Higher Education - Health and safety
The Open University
London 08/2025 - 08/2025
Diploma of Higher Education - Resilience
Open University
London 07/2025 - 08/2025
Skills
- Customer relationship management systems
- Staff recruitment and selection
- Key performance indicator tracking
- Retail operations
- Time efficiency
- Health and Safety Compliance
- Team motivation
- Team building skills
Affiliations
- Playing football, cycling, running.
Timeline
Sales and service manager
Clarks
08.2018 - Current
Assistant manager
Clarks (muswell Hill branch)
08.2016 - 08.2017
Supervisor leader
Clarks
05.2013 - 07.2016
Customer service officer
TT Electronics
01.2011 - 06.2013
A-Levels - Economics
Ewin College
09/1997 - 07/1998
Pass - economic
Middlesex University
03/1998 - 06/2002
Diploma of Higher Education - Mental health
Open University
06/2025 - 07/2025
Diploma of Higher Education - Health and safety
The Open University
08/2025 - 08/2025
Diploma of Higher Education - Resilience
Open University
07/2025 - 08/2025