IKENNA BENJAMIN IBE
Nottingham,Nottinghamshire
Summary
A highly motivated and customer-centric individual with years of experience in providing exceptional customer service across various business brands. Outgoing individual with a background in providing professional and helpful support to new and existing clients with proven people skills, effectively handle diverse customer needs, and resolve issues with a smile. Eager to leverage strong communication, problem-solving, and teamwork skills to contribute to a positive and efficient customer experience at any organisation. A confident personality seeking roles to build upon front-of-house experience. Polite and well-presented to uphold professional services. Works quickly and accurately for reliable team and customer support.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Sales and Service Manager
Elegant Holly (Services) Limited
2019.05 - 2024.01
- Oversee the provision of excellent customer service.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Formulated marketing and advertising strategies for continuous business growth.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Researched and applied proven marketing techniques to drive sales.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Enforced service standards to maintain establishment reputation for excellence.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Event Steward
Delta Ushering Services
2015.02 - 2019.05
- Maintained balanced attendee flow, identifying and promptly addressing signs of overcrowding.
- De-escalated conflict by maintaining calm and firm tone in partnership with security personnel.
- Prevented unlawful entry into venues by checking tickets for validity and authenticity.
- Performed thorough pre and post-event safety checks to verify compliance with relevant policies and procedures.
- Minimised security risks by monitoring crowd behaviour and promptly resolving issues.
- Ensured outstanding customer service with quick turnaround times and excellent rapport building.
- Created a welcoming atmosphere by greeting, assisting and directing attendees to relevant area of venue.
- Guaranteed health and wellbeing of attendees, providing effective risk assessments and emergency response procedures.
- Conducted bag and body searches, ensuring no prohibited or restricted items were taken into secured zones.
Sales and Marketing Associate
Marco-Bruno Limited
2013.12 - 2015.02
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Designed appealing and convincing sales presentations, receiving ongoing recognition from management.
- Built lasting relationships with customers through customer service interactions.
- Drafted proposals and quotes tailored to customer requirements and limitations.
- Ordered office supplies to maintain daily sales and marketing team operations.
- Resolved client queries using excellent account, product and service knowledge.
- Built rapport with team and clients to maintain positive, productive sales environments.
- Delivered superior customer service by making information readily available and actively listening to customer needs and concerns.
- Scheduled appointments and meetings with clients and customers to discuss requirements and solutions.
- Set up and manned booths at trade shows to demonstrate quality and use of products.
- Trained, mentored and supported junior sales and marketing staff.
- Brainstormed ideas and concepts for creative marketing campaigns.
Education
Master of Science - Marketing and Brand Management
Nottingham Trent University
Nottingham 2024.01 -
Bachelor of Science - Biochemistry
Imo State University
2007.11 - 2011.12
Skills
- Listens effectively, and has high eloquence in concise writing and articulate speaking
- Develops and coaches others through training of competences, motivating and inspiring them to achieve their goals and aspirations
- Thinks in a strategic and careful manner and sees the bigger picture at all times, which contributes to the establishing of achievable objectives
- Possesses a keen eye for the attention to small details in thorough research/investigation, developing innovative and effective solutions to complex problems, and is able to diagnose an issue by getting to the root cause
- Prudent, meticulous, and able to budget and carefully monitor expenditure
- Strong interpersonal/public relations skills, through loyalty and the ability to gain the attention of others, being naturally lovable; therefore, able to build and maintain internal and external relationships at all levels
- Readily accepts change, adapting quickly, and promotes change to others in a positive manner
- Always optimistic, actively inquisitive, seeking proof and evidence for improved understanding, hence thoroughly logical
- Possesses a working IT knowledge of a variety of standard software packages
- Camp Programme/Event planning, development and management; cleaning and sanitising, ticketing, guest flow monitoring, crowd monitoring and control, venue patrolling, car park marshalling, guest eviction, lost and found management
- Health, Security and Safety training/awareness; field incident reporting, emergency assistance and response management, COSHH and HACCP compliant
- Hospitality service expertise; trained in food safety guidelines, food and beverage services, drinks upselling
- Customer/Guest relations, experience optimisation/satisfaction
- Facility maintenance, equipment management
- Excellent sales enquiry handling, brand building and positioning, marketing/sales and negotiating skills, promotional activity/technical analysis, ABL/BTL promotions
- Payroll administration, Data entry, GDPR compliance, transaction processing
- Leadership, Creative problem solving, Complaint handling and Conflict resolution
- Time management
Accomplishments
- Class (Course) Representative
- Research Project Group Leader/Coordinator
- National Museums & Monuments Day Debate Competition Winner(s)
- Most Interactive Student, British Council, Nigeria
Affiliations
- Learning and Teaching
- Keen Observations & Research/Investigation
- Aviation
- Adventuring and Travelling
Timeline
Master of Science - Marketing and Brand Management
Nottingham Trent University
2024.01 -
Sales and Service Manager
Elegant Holly (Services) Limited
2019.05 - 2024.01
Event Steward
Delta Ushering Services
2015.02 - 2019.05
Sales and Marketing Associate
Marco-Bruno Limited
2013.12 - 2015.02
Bachelor of Science - Biochemistry
Imo State University
2007.11 - 2011.12