Ijeoma Sylvia Adewuni

• Spearheading all facets of branch operations, ensuring regulatory compliance and optimal performance.
• Leading a results-driven team to surpass sales targets, resulting in an 11% increase in branch revenue.
• Successfully managing the portfolio of the branch with over 150,000 customers and growing liability by 30%.
• Initiating and implementing strategic plans, including the introduction of new products and services, contributing to sustained branch growth.
• Cultivating a customer-centric culture, enhancing customer satisfaction and loyalty through personalised services.
• Managing risk and compliance, ensuring adherence to industry regulations and internal policies.
• Monitoring and analysing financial performance, including income, expenses, and profitability.
• Preparation and submission of regular reports on branch performance, sales activities, and customer feedback.

• Cultivated and managed a high-value client portfolio, consistently surpassing sales targets by over 10%.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Delivered tailored financial advisory services, leading to increased assets under management and heightened client satisfaction.
• Collaborated seamlessly with internal teams to deliver comprehensive financial solutions, encompassing wealth management and investment services.
• Conducted regular portfolio reviews, identifying growth opportunities and addressing evolving client financial needs.
• Collate and render daily and weekly reports on the Team’s performance to the Branch manager.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.

• Managed a portfolio of over 9000 customers’ team and achieved allocated targets in customer retention, revenue growth and profitability.
• Managed a diverse portfolio of accounts, ensuring the accurate and timely processing of transactions.
• Developed and maintained strong client relationships, addressing inquiries and providing solutions to meet financial goals.
• Played a pivotal role in onboarding new clients, contributing to the expansion of the bank's customer base
• Exceeded customer’s expectation by delivering prompt and distinctive services on various forms of account inquiries and transactions, account maintenances and complaints
• Increased product penetration by 40% with cross-selling and up selling of consumer products to existing and potential customers through storms and daily engagement
• Consistently identified opportunities to grow the branch’s risk asset portfolio of customers on various loan products.

Minor: Finance and Investment