Ijeoma Mbajiaku
London,United Kingdom
Summary
Dedicated and personable customer service representative with strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Proficient in the use of Excel and other Microsoft Office tools. Willingness to adapt to a new work environment and develop relevant skills as required.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer service representative
Fourquest Services Limited
06.2021 - 12.2024
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Front desk receptionist
Babcock University
11.2019 - 04.2021
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Streamlined communication between different departments through efficient message handling.
- Monitored visitor access meticulously, enhancing security within premises.
- Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
Summer camp leader
Soteria youth summer camp
06.2019 - 08.2019
- Fostered stronger relationships amongst campers using trust-building exercises.
- Ensured safety of children by implementing rigorous health and safety procedures.
- Motivated under-confident individuals, bringing about an improvement in their overall performance at camp activities.
- Kept precise records of attendance and incidents during summer camps, ensuring transparency in operations.
Education
Master of Science - International Development Management
University of Westminster
LondonBachelor of Science - International Law and Diplomacy
Babcock University
Nigeria 09.2019 - 06.2023
Skills
- Proficient IT skills - Made use of Microsoft office tools to input data, bringing about efficiency in data entry and usage
- Communication skills - Responded to calls eloquently and constructed relevant emails efficiently
- Customer support proficiency - Adequately resolved customer concerns, leading to higher client retention rate
- Effective team work - Ability to work both independently and within a team
Certification
West Minster Employability Award - Gold
Customer Relationship and Project Management Certificate
References
References available upon request.
Timeline
Customer service representative
Fourquest Services Limited
06.2021 - 12.2024
Front desk receptionist
Babcock University
11.2019 - 04.2021
Bachelor of Science - International Law and Diplomacy
Babcock University
09.2019 - 06.2023
Summer camp leader
Soteria youth summer camp
06.2019 - 08.2019
Master of Science - International Development Management
University of Westminster
Similar Profiles
Anthony LePoreAnthony LePore
Operations Coordinator at FourQuest EnergyOperations Coordinator at FourQuest Energy
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
Saurabh Kumar SinghSaurabh Kumar Singh
Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)
Hardeek kaur GillHardeek kaur Gill
General Assistant at Cotton Rooms NHS HotelGeneral Assistant at Cotton Rooms NHS Hotel
Shola Solomon AfeShola Solomon Afe
Financial Transaction Officer at First Bank Nigeria LimitedFinancial Transaction Officer at First Bank Nigeria Limited