ihsan abdulahi

As a Customer Service Agent for Ria and Western Union, I assisted customers with sending and receiving money transfers efficiently and securely. I verified customer identification, processed transactions accurately using specialised software, and provided clear information about fees, exchange rates, and transfer times. Working extensively with computer systems helped me develop strong technical skills and attention to detail. I ensured compliance with company policies and regulatory requirements while maintaining a friendly and professional attitude. This role enhanced my communication skills and ability to handle sensitive financial information with discretion.

At Wetherspoons, I worked in both the kitchen and front of house, preparing food, serving customers, and maintaining high standards of cleanliness and service. The role required quick thinking, strong communication, and the ability to stay calm and efficient during busy periods. I followed strict food safety and hygiene procedures and helped create a welcoming atmosphere for guests. This experience improved my teamwork and time management skills in a fast-paced environment. I consistently delivered reliable service while adapting to different tasks as needed.

At Pull & Bear, I worked as a retail sales associate, providing attentive and fashion-focused customer service in a busy high street environment. My role involved welcoming customers, offering product advice, managing fitting rooms, and keeping the shop floor clean, organised, and well-stocked. I was responsible for handling transactions at the till, processing returns, and helping to maintain visual merchandising standards in line with brand guidelines. I consistently worked to create a positive shopping experience by being approachable, knowledgeable, and efficient. I developed a strong understanding of customer needs and became confident in promoting key items and trends to drive sales.

At Wagamama, I worked in a fast-paced team environment, supporting both front of house and kitchen operations. I took orders, ran food, cleared tables, and helped keep service running smoothly during busy periods. Being a strong team player was essential, and I always communicated clearly and stepped in to support colleagues when needed. I also played an active role in training new staff, helping them understand the flow of service, guiding them through daily tasks, and creating a supportive atmosphere to help them grow in confidence. This role strengthened my leadership, adaptability, and customer service skills in a dynamic hospitality setting. I consistently followed health and safety procedures and maintained high standards of cleanliness. My time at Wagamama taught me how to stay calm under pressure while keeping the guest experience at the centre of everything I did.

As a crew member at McDonald’s, I was responsible for delivering high standards of customer service in a fast-paced environment. My daily duties involved taking customer orders at the front counter and drive-thru, preparing food and drinks according to strict hygiene and quality guidelines, and ensuring that all areas of the restaurant remained clean, organised, and welcoming. I developed strong communication and teamwork skills by working closely with colleagues to meet service targets and resolve customer issues promptly and professionally. My time at McDonald’s taught me how to stay calm under pressure, manage multiple tasks efficiently, and maintain a friendly, positive attitude throughout each shift