IHSA MARIE CRISTOBAL
Navitas, Numancia,Western Visayas, Philippines
Summary
Dynamic and service‑oriented professional with experience across human resources, front‑office operations, and customer service in fast‑paced hospitality and corporate environments. Skilled in HR administration, recruitment support, payroll assistance, employee onboarding, and maintaining accurate, confidential records. Proven ability to deliver exceptional customer experiences, resolve concerns promptly, and manage high‑volume interactions both in person and over the phone.
Overview
10
10
years of professional experience
Work History
Freelance Virtual Assistant
Product Career Accelerator by Alex Rechevskiy
Remote
02.2026 - Current
- Delivers fast, accurate data encoding to keep operations running smoothly and error‑free.
- Manages administrative tasks, schedules, and digital workflows with efficiency and professionalism.
- Organizes information, updates records, and maintains clean, reliable databases for decision‑makers.
- Supports teams by handling inquiries, preparing documents, and ensuring seamless day‑to‑day execution.
- Adapts quickly to new tools and systems, enabling higher productivity and smoother processes.
Operations Specialist
Security Bank Corporation
Kalibo, Aklan, Philippines
12.2019 - 02.2026
- Supported daily banking operations using CRM and Microsoft Voyage Systems to manage client information and assist with sales activities.
- Provided in‑person and telephone service, addressing inquiries and referring customers to appropriate banking products and specialists.
- Processed cashier’s checks, traveler’s checks, special services, and currency transaction reports with accuracy and compliance.
- Maintained and balanced cash supplies, turning in excess and damaged currency per bank procedures.
- Followed all operational, security, and dual‑control protocols while assisting with customer traffic surveys and proof certification.
- Protected customer confidentiality and upheld strict privacy standards.
- Identified and mitigated potential fraud and transaction risks.
- Resolved customer issues related to savings, chequing, and lines of credit accounts.
- Delivered consistently friendly, professional service and followed up on customer feedback to improve satisfaction.
- Contributed to team goals by supporting colleagues and completing related tasks as needed.
Human Resources Assistant
Ace Hardware Philippines Inc.
Kalibo, Aklan, Philippines
02.2017 - 08.2019
- Managed day‑to‑day HR administration, ensuring accurate and compliant employee records, secure filing systems, and adherence to data‑protection standards.
- Supported end‑to‑end recruitment, including preparing offer letters, employment contracts, and onboarding new hires through induction and probation oversight.
- Assisted with monthly payroll, resolving payment issues and verifying employee timesheets for accuracy.
- Created training materials under the guidance of the Learning & Development manager, and contributed to the performance review and reward process development.
- Maintained full responsibility for attendance and annual leave records.
- Provided timely HR information to management and supported employee relations activities, including investigations, grievances, and disciplinary meetings by advising line managers on policy and procedure.
Front Office Associate
Fairways and Bluewater Resort Boracay
Malay, Aklan, Philippines
05.2016 - 11.2016
- Delivered excellent guest service throughout each stay, contributing to strong TripAdvisor feedback and repeat business.
- Resolved guest complaints promptly by identifying issues and providing effective solutions.
- Managed high‑volume face‑to‑face, online, and phone bookings; processed reservations through Oracle Hospitality and prepared registration materials for smooth check‑ins.
- Handled cash, credit card, and foreign exchange transactions, balancing the register and completing end‑of‑day procedures accurately.
- Promoted hotel amenities during check‑in to enhance guest experience and drive additional revenue.
- Coordinated guest transportation, including shuttle and private car bookings.
- Provided local recommendations on dining, entertainment, and sightseeing to elevate guest satisfaction.
- Maintained a professional reception area and upheld hotel standards through consistent cleanliness and organization.
Education
Bachelor of Arts - Broadcasting
West Visayas State University
Iloilo City, Philippines04.2016
Skills
- Attention to Detail
- Marketing
- Admin Support
- CRM systems
- Clerical Support
- Customer relationship management
- Effective communication
- Training development
Websites, Portfolios and Profiles
https://www.linkedin.com/in/ihsacristobal/
References
- JAN MICHEAL AQUISADA - SECUIRTY BANK CORP 09190009810
- JESSA LHOU DELA CRUZ - SECURITY BANK CORP 09052673389
Accomplishments
- Recognized by management as Top 3 Most Outstanding Operations Specialist Bankwide 2024
Timeline
Freelance Virtual Assistant
Product Career Accelerator by Alex Rechevskiy
02.2026 - Current
Operations Specialist
Security Bank Corporation
12.2019 - 02.2026
Human Resources Assistant
Ace Hardware Philippines Inc.
02.2017 - 08.2019
Front Office Associate
Fairways and Bluewater Resort Boracay
05.2016 - 11.2016
Bachelor of Arts - Broadcasting
West Visayas State University